FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Just remember that it is all negotiable! We try our best to be competitively priced, but sometimes we can miss the mark. If you feel that way, just let us know!
- What is your typical process for working with a new customer?
We typically like to offer a few suggestions so that the customer won’t even need to book our services. If those do not work or the customer does not want to deal with the hassle, we move into troubleshooting mode. We ask about the issue, make and model, what errors are showing up, etc. Once we have that we delve into fixing it, but not before discussing the plan. Explaining the details to the customer is critical. We want to make sure they understand the issue, how we can fix it, and how they can prevent it in the future.
- What education and/or training do you have that relates to your work?
I have a degree in Computer Network Administration, roughly 15 years of experience in the IT field, and many industry recognized certifications. These include vendors such as CompTIA, Microsoft, ISC2, VMware, Citrix, and the Department of Homeland Security.