Heart & Soul Residential Cleaning
About this pro
The good part of this review is the professionalism and the promptness of the business. I needed a STAT clean of our house getting ready for my dad to come home from the hospital w leukemia. He is on strict infection precautions and we had only a days notice to get the house ready. So I asked for a deep cleaning to rid the house of as much dirt, dust and bacteria as possible. The price quoted was reasonable but I was not pleased w the level of cleaning we got. I unfortunately was unable to be home to witness the cleaning and give specifics and get things done to my liking but we were needed at the hospital. The lack of attention to detail was upsetting to me. See pics below. But very basic things were not cleaned well. The drain of the bathroom sink was not scrubbed. The bathtub was poorly cleaned. Dirt obvious in the tub. Dust bunnies left in corners. Hair balls in corners. We don't have a big house. I was dissapointed when I got home. The owner of the business did apologize and offered to refund part of our payment. But to me if she was serious about that offer I would have seen a check in the mail already. My mom and brother said the ladies were nice . I just wish it would have been up to par as all the other reviews. Good enough if you want an ok cleaning but not good for those who need the attention to detail. Also whatever products they use leave a sticky film on the wood floors. Streaks on our flatscreen. I was hoping to use them on the regular but guess I'll have to keep looking. After reading all the stellar reviews I was quite dissapointed with our results. I felt I had to leave an honest review for those who are OCD about cleaning like myself. But honestly basic cleaning was lacking.Sep 24, 2016VerifiedAlverina D.'s reply
Good eveving G.A. Corrective criticism is something that I keep a positive and humble mind. But when all the truth is not told then it become a concern. No you weren't present at the time we came to service your mother home. But your mother and brother was there and each room we clean they both they a walk thru and stated how please they where. Yes alot of areas we normally clean was not touch but at your mother and brother request. I do sympathize with you all because I know what it feel like to have someone you love ill. But as we where cleaning they walk on floor we mop, they didn't want me to pull the couches out to get behind them like we normally do. The bathroom sink in the master bedroom the was stop up. I ask if I could organize the stuff in the master bedroom so we could do a thorough clean your brother stated your mother did not want us to touch her personal belongings, I respected thier wishes. Yes your home is not big but the demand was and my qoute never went higher. I reach out to you serveral times but nerver recieved a respond back. We came out on the 9/14. You didn't respond back to me till two days later. And it was brief and again when I reply you never responded. Now after 11 days later you write an review. Yes review can help as well as hurt my company. But I always remain and will continue to remain humble. Before I left your brother did a walk through and again stated how satisfied they where with service. Again I am sorry you was not satisfied with our services, but we do wish you the best in finding what you are looking for.
Ms Dudley and crew did excellent job cleaning my house after fumigation for termites. Would certainly hire again.Sep 14, 2016Verified
So kind and professional. Amazingly deep and detailed cleaning. Just what the doctor ordered!!!Sep 3, 2016Verified
Good job but too expensive. $185 for 1 person for 3 1/2 hours.Aug 27, 2016Verified
Alverina and her team did a great job with house cleaning at the rental I was moving from and also the new home we purchased. Our new home had a lot of construction done before we moved in and Heart & Soul did a great job cleaning top to bottom getting rid of all the construction mess. Very flexible, easy to work with and just a wonderful person. I plan on using Heart and Soul again and strongly recommend her services.Aug 13, 2016Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?We go by the square footage of the customers home, but our price varies on the customer needs.
- What is your typical process for working with a new customer?We first listen to the customer to get an ideal of what service they or looking for. We then start out by going over what types of services we offer but still tailor to the customers needs. For our new and recurring customers we recommend our Top to Bottom deep cleaning for the first visit to make sure all area are covered which makes maintaining easier on both parties.
- How did you get started doing this type of work?I started with a cleaning service cleaning office buildings and from there work with Fresh N Clean Residential Cleaning Co.I've been in this business industry for about 5 years.