FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our minimum charge is 1 hr for onsite support and 30 minutes for remote support. Then we bill on 15 minutes increments.
- What is your typical process for working with a new customer?
I listen to the customers to learn what the needs are, just to make sure we are on the same page I go over the request with the customer and present a couple of solutions, usually two or three depending on the project and advise the customer on the best solution to follow.
- What education and/or training do you have that relates to your work?
I personally have over 20 years of IT experience. As a business we are highly trained and technical capable of dealing with any technical issue within our area of expertise. As part of our career growth each of us completes 10 hour of technical training every month to ensure what are up date with the latest technologies and improving procedures. Our training includes: Windows Desktop Operating Systems. Mac Support and Configuration. Windows Server Administration. Data Recovery Best Practices. Information Security Solution for Small Businesses. Firewall Administration. Cisco Routing and Switching. Cloud computing solutions. Intel Security products and solutions. Emerging technologies.