FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We do both hourly and flat rate quotes. The minimum for our hourly rates is 2 hours of labor plus 0.5 hours of drive time to get to and from your locations. You will also be responsible for paying any tolls, parking tickets and packing supplies (i.e. boxes, mattress covers, etc.). If you'd like a flat rate quote, please ask; we'd be happy to provide it. For this, we'd just need to the following information: 1. Pickup and destination address 2. Number of flights of stairs / if you have an elevator 3. Full list of inventory 4. Any add-ons that you'd like to include (packing, unpacking, crating) Flat rate quotes are guaranteed upon an accurate inventory list. This means that you will not pay more than your quoted rate.
- What is your typical process for working with a new customer?
As a new Thumbtack customer, you'll submit a request and we'll take a look at the information provided to send you an hourly rate quote. You'll then be assigned a dedicated move manager who will work with you to coordinate your move and assist in any moving-related need.
- What education and/or training do you have that relates to your work?
Customer experience and moving. Lots of both.