FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Before accepting any project I always communicate with my client to find out exactly what they need. If it's a TV mounting job I ask if they have all the necessary hardware (lag bolts or strap-toggle anchors for drywall/sheetrock, Tapcon screws for concrete/brick, lag bolts and anchors for plaster/lath). If not I can provide it but I charge extra for any hardware I supply. That goes for any other installation, mounting or assembly job as well. I bring all the required tools with me as well as my knowledge and experience to get your job done safely and efficiently. Any additional hardware needed that I provide I charge for. If I don't have what's needed then most likely there's a hardware store nearby where it can be purchased. The initial price quote I send you is for One Hour's Work. I charge my clients by the hour, with a 1-hr minimum. After one hour I charge by 15 minute increments (my initial price quote 1 hr rate / 4). It's often difficult to guesstimate 'exactly' how long a project will take to complete. That's why I have this policy.
- What is your typical process for working with a new customer?
When I get a new client I Always make sure to detail Exactly what their expectations are and make sure that I fully understand the job which they’re hiring me for before I accept the job. I Never accept jobs that I don’t feel qualified or skilled at doing.
- What education and/or training do you have that relates to your work?
I have a degree in Outdoor Adventure Education with an emphasis in Therapeutic Recreation from Northland College in Ashland Wisconsin. Doesn't relate specifically to the nuts-and-bolts of the handyman trade, but more to how I interact with my clients. I pride myself not only in my work but in my ability to get along and work with just about everyone.