FAQs
- What is your typical process for working with a new customer?
The process usually begins over the phone. We find out what they would like to have cleaned and when they would like to schedule an appointment. We answer any questions they have and can give them an estimate at that time if the customer would like us to come out and see what they need we can do that too.
- What education and/or training do you have that relates to your work?
It is not required in the state of Ohio to be certified in carpet cleaning. I chose to take the classes and become an IICRC ( Institution of Inspection Cleaning and Restoration Certification) Certified Technician.
- How did you get started doing this type of work?
I have been in various aspects of the flooring industry for the last 20 years just not the cleaning end of it. I had so many customers ask if I cleaned carpets or tile that I realized there was a need for this. So I have been in the cleaning end of it for the last 5 years or so.