I'm The Guy

Northumberland, PA

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About this pro

How does your business stand out?

ITG uses the latest technology to solve homeowners basement waterproofing, crawlspace, and structural repair needs. ITG offers FREE estimates with NO cost and NO obligation. ITG also offers Lifetime Transferable Warranties on almost all work installed.

What do you enjoy about the work you do?

ITG takes great pride in helping our customers understand what is causing their water and foundation problems, and then fixing the problems for our customers. ITG is proud to give our customer's peace of mind so they do not have to worry about their problems anymore.

Location

Northumberland, PA 17857

Years in business

8

Times hired on Thumbtack

3

Reviews

9 Reviews
  • Dave H. Apr 18, 2017
    Foundation or Basement Waterproofing
    Verified Review
    Very professional and quick
    ITG placed a full interior draining system and full second crock with sump pump in just one day and within 4 days of completing the investigation. The system was almost immediately testing with some heavy rainstorms. It passed the test, so far. One issue the placement of the pumps in the crock prohibited the float to initiate one of the pumps. The company was notified and they sent out a team to review and repair the issue. All employees were very professional and seem well-versed in all aspects of the process and project. Would recommend this company to anyone with basement issues.
  • Gretta L. Jan 16, 2017
    Happy with the job so far.
    They were there on time. They were pleasant and easy to talk with. they had to come back to redo a small section that was supposed to remain open from concrete coverage, but they were not explained that in the work detail sheet as I saw it. I thought I was going to have a fight getting them to return to fix it as they are not that local, but they did in fact return fairly promptly and fixed it properly. It looks very nice and I've had no problems so far. It was worth the cost to walk into a dry basement everyday.
  • William R. Jan 15, 2017
    ITG
    excellent work, fast and done in a timely matter. I would def recommend them.
  • Stacia I. Jan 14, 2017
    Home Waterproofing
    Verified Review
    Chose ITG you'll be glad you did.
    I was extremely pleased with the entire experience with ITG. Jason who came out to inspect the house was professional, he explained what I needed to do to mitigate the problem without any pressure. I had received another estimate from another company and this guy wouldn't take no for an answer, he kept dropping the price from the initial quote( ended up coming down from the original quote almost 30%) but basically wouldn't leave the house until I agreed to have the work done. after speaking with Jason and having all my questions answered I chose the cancel the other service and go with ITG. The crew who came to do the work did just as was explained and cleaned up after themselves leaving no mess behind though it was certainly a dirty job. Since the work was only completed yesterday I cannot speak to the success of the system they installed but with the guarantee they provide that goes with the house if I sell, I am completely confident in the system installed. They did a super job and I would recommend them to anyone!!
  • Donna B. Jan 7, 2017
    Best there is!
    ITG did a fabulous job and our home is dry and warm and beautiful now! Thanks ITG!!
  • John M. Jan 6, 2017
    Quick and Clean
    I'm the Guy repaired a leak in my basement caused by cracks in the foundation. They did a superb job, quickly and cleanly. I have had no leaking since their work.
  • Alysia C. Jan 6, 2017
    Project Done as Promised and Ahead of Schedule
    Great experience. Crew was on-time, clean and respectful. Work was done as promised and ahead of schedule. Crew made sure we always knew what was going on and made sure all our questions were answered.
  • Marcella S. Jan 6, 2017
    Excellent Service
    I would recommend this Company "I'm the Guy" for any basement job or foundation that is cracked. I got five different bids from other Companies and they were the lowest by far. They have a 100 lifetime guarantee for all their work which impressed me! The crew was efficient and cleaned up every spec. They told me the time they would start and the day it would be completed. They stuck to their word and the job was such a load off my chest!! Love these guys!!!
  • Sally G. Jan 6, 2017
    Praise for I'm the Guy
    Thorough, absolutely no problems with flooding any more! Great job. Every year it's checked of course there's a bill.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Different problems call for different solutions. ITG uses over 20 different patented products, therefore prices vary depending on the solution needed.
What is your typical process for working with a new customer?
ITG sends a trained inspector to evaluate the customer's foundation from the inside and the outside. Then, the inspector will give the homeowner a free estimate based on the customer's needs.
What education and/or training do you have that relates to your work?
ITG has over 3 decades of experience in this field. ITG employees have been thoroughly trained in the application and installation of every product we install.
How did you get started doing this type of work?
ITG is a family business.
What types of customers have you worked with?
ITG works with both residential and commercial customers.
Describe a recent project you are fond of. How long did it take?
A lot of our projects are completed in a few days to minimize disturbance to the homeowner. We have very few projects that take more than 2 weeks.
What advice would you give a customer looking to hire a provider in your area of work?
The customer should look for a company that has expertise in this specialized field. Not all contractors have the proper experience to fix a home's foundation. ITG offers a lifetime transferable warranty on most of the products we install. The quality of the warranty, and the company that stands behind it is extremely important.
What questions should customers think through before talking to professionals about their project?
What is the warranty? Is the company using the latest technology? Is the company a specialist in this field? Is the repair priced fairly?