What should the customer know about your pricing (e.g., discounts, fees)?
I charge per visit not by the hour. My rates start at $20 per visit,for 3 animals after that there is a $5.00 fee per animal. That also includes taking care of the owners home by bringing both the mail and the newspaper, securing doors and leaving various lights on so people assume that the owner is home.
What is your typical process for working with a new customer?
I will set up an initial Free consultation to meet both the pet owner and the pet. I like to get to know the animals before I just show up and they have no idea who I am. I always ask the owner for vet information in the event of an emergency and any special instructions regarding the care of their pet.
I require Client forms telling me about both the pet and the pet parent including phone numbers. I also have them sign a key release form.
What education and/or training do you have that relates to your work?
I have been certified to administer medications if that would be required. I am a member of the National Association of Professional Pet Sitters (NAPPS). I am always doing continuing education through their site.
How did you get started doing this type of work?
I love animals and this was the best way to be able to take care of them and love them.
What types of customers have you worked with?
All types. Some clients have me come during the day to be sure their pets have food and water and let them out if needed. Others have me come 2 or 3 times a day. It just depends on what type of animal they have and what they want. I will spend the night if that is important to them.
What advice would you give a customer looking to hire a provider in your area of work?
I would be sure that who ever you hire to care of your pets, that that individual loves pets. You want to be sure that they are interacting with them and not just walking in and walking out.
What questions should customers think through before talking to professionals about their project?
They should be sure that they are comfortable with the person they are letting into their home. The pet sitter should be insured and bonded and be able to react in case of an emergency.