Great job. Wide selection of carpets and they managed to lay carpet over our old tile floor and it looks and feels great!Dec 22, 2018Verified
Excellent customer service. They worked to earn my business and make things right. I will recommend them to others.Jul 5, 2018VerifiedFloor Coverings International of Franklin's reply
Thanks for the great review Natalie, glad you're happy with our work!
Left messages with number provided to confirm appointment time and never received a call back. Unsure if someone just plans on showing up or not. Disappointed as I had hoped to purchase soon.Jun 27, 2018VerifiedFloor Coverings International of Franklin's reply
Thank you for sticking with us Natalie, just saw your review above, glad we could make you happy!
Dave was very helpful, the job was finished as promised. I would recommend that you give him a call.Apr 23, 2018Verified
Very well done. Love my new carpet. Listened very well to what I wanted. Love that they come to my house with samples.Dec 12, 2017Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?We don't have any price gimmicks or ""one week only sales"". There are no ""buy 2 rooms get 1 free"" type of stuff. We simply offer the best products from the best manufacturers, using the most qualified installers, at an everyday great value. Our prices are always all-inclusive, with no change-orders. Once we give you a price, it stays that way even if your job becomes more complex once we remove your current flooring. There are no surprises, and you will not pay your balance until you are completely satisfied with result.
- What is your typical process for working with a new customer?It all starts with the in-home consultation. Book an appointment, and we will handle the rest. Appointments can last from 30 min to 2 hours depending on how you like to shop. We will stay with you as long as you need to find a product that you love. Once we find the customized flooring solution that works for you, we agree to cash or payment terms, and schedule your install. Typically, your project can be complete in undr 2 weeks from the initial appointment.
- What education and/or training do you have that relates to your work?Everybody in the Floor Coverings International family receives 100's of hours of computer based and hands on training. We visit the home office in Atlanta 2-4 times a year for specialized workshops. We meet monthly with our reps from each company to learn the latest installation techniques and tips to get the most longevity and performance out of each product we carry. Every installer is scrutinized for certifications, references, years of experience, and overall talent. We aren't looking for a bargain when it comes to installers, we are looking for the best available at a good value.