Hired 10 times
1 year in business
(Pacific Time Zone)
Mon - Sat
7:00 a.m. to 7:00 p.m.
Move out cleaning
House with pet(s)
Works with houses with pets
I hired Brilliant Cleaning to do the cleaning of the house I just bought with special attention to oven cleaning and interior window cleaning. The rooms were cleaned OK, but kitchen cabinets, oven, and interiors of windows, rails and sills were not cleaned well. Some were left dirty.Nov 17, 2018VerifiedBrilliant Cleaning's reply
Sorry you didn’t hire as to do deep cleaning , that was standard cleaning And when people get confuse with standard and deep cleaning some are expected for us to do a deep cleaning and not want to pay for it, they want to pay as standard cleaning
Francis is amazing... she does what she says she will do and her pride in her work is outstanding! I am so happy t have found her and now have her taking care of my home!Oct 18, 2018VerifiedBrilliant Cleaning's reply
Thank so so much for your review Ms Joanne it was my pluged to work for you.
Francis methodically cleaned the house. She cleaned the ceiling fans and the window coverings without being asked. She was pleasant and accommodating.Aug 15, 2018VerifiedBrilliant Cleaning's reply
Thank you so much Mrs Dona It was a pleasure to work for you Let me know when Jessica is already for the next cleaning Let her know that she can call me any time 9517950184
I felt I was being pushed by this company to hire then , they kept sending me messages like Oliver didn’t hire me yet and I’m not working with Oliver , I felt it was rude and it didn’t give me a good feeling to actually be inclined to work with them. Needs some more customer service.Aug 12, 2018VerifiedBrilliant Cleaning's reply
I’m Sorry, but i never was hired by you, all I was doing was answering the thumbtack question, because I was in the impression that was thumbtack contacting me about you if I was working for you, and I never work for you or if you hired me I said no, because they asked me if you hired me. I never even contact you. So please try to delete the review that you put in my business, I don’t know you and I never contact you for work, I’m a good person and I just start this business, and what you did sir make me look bad. You have no right to do a review on me when I never worked for you. I appreciate if just take your review down. Have a good day. By the way my first costumer gave me a very good rate and reviews cuz they love my work.
Francis responded within 10 minutes of my request, we set a date and time online via chat, and then she arrived right on time. She spent 5 hours at my house (I asked for a deep clean) and it looks great. Shower doors are like new! I definitely recommend Brilliant Clean!Aug 6, 2018VerifiedBrilliant Cleaning's reply
Thank you so much Gina for your recommendation, and thx again you and your family to gave me the opportunity Hope to do it again God bless your trip and your family always 🙏🏻🙏🏻👍
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?My prices are fair for the type of cleaning I do and client wanted. Discounts can always be discussed.
- What is your typical process for working with a new customer?Meeting them and finding out what their wants and needs are for cleaning.
- What education and/or training do you have that relates to your work?Years of cleaning experience with a lot of attention to detail, and I also have 9 in retail and restaurant management customer, babysitting