FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Here at Divine Maid Cleaning, you don't have to schedule an appointment for someone to come out and look at your property for an estimate or wait around for someone to call you back about a price quote. With us, you can get a flat rate price for your home in 60 seconds and book a house cleaning instantly online at divinemaidcleaning.com/online-booking
- What is your typical process for working with a new customer?
Divine Maid Cleaning makes hiring a house cleaner as easy as Instantly Booking Online and telling us what kind of cleaning help you need, but we understand that you may have some questions about the actual process. Read more to learn all about what Divine Maid Cleaning can do for you! Once you schedule your cleaning appointment online (Don’t worry, we won’t share your information with anyone), we will then get in touch with you for any questions, concerns, or additional requests. The friendly representative you’re speaking with will ask you to explain exactly what you need from a cleaning service. This chat will only take a few minutes and knowing these details will help us provide the best possible cleaning experience for you and your home. We’ll confirm topics like: -Square footage of your house -Number of rooms (bathrooms, bedrooms, offices, sun rooms, basements, etc.), along with stairwells and dens -Rooms that need cleaning (will we be tackling the entire house, or only the most used areas) -Type of flooring in your house (laminate, carpet, tile, wood) -Special surfaces that require unique attention (travertine, marble) -Overall condition of your home (how much dust is on surfaces, and is there soap scum, mold or mildew in your bathrooms) -Number of people and furry pets living in your house Lastly, Divine Maid Cleaning will tell you what you can expect from your upcoming house cleaning process, including: -A confirmation on the cleaning rate for your home -What to expect when the cleaning team from Divine Maid Cleaning arrives -The cost of an ongoing cleaning service to help your home shine all the time—whether you want that service weekly, every-other-week, or monthly (choose the schedule that is right for you and your home) -Your appointment for your first cleaning, secured with a credit card If you’re ready to get started, there are just three steps to follow!
- What types of customers have you worked with?
From single family houses, all the way to apartment complexes.