What should the customer know about your pricing (e.g., discounts, fees)?
I generally charge $30 per hour for labor. I also charge for any replacement parts. So final billing shows Cost of Parts plus Labor.
What is your typical process for working with a new customer?
I will troubleshoot and diagnose their device prior to starting any work. This process is free and if I determine I am unable to repair the device I will return it to the customer along with any information that was identified and there will be no charge. I value developing positive customer relationships, not making money when I a am unable to help them.
What education and/or training do you have that relates to your work?
All of my training has been on the job and self taught. My work experience is in manufacturing, maintenance, troubleshooting, warranty repairs, and primarily quality assurance. The majority of my career was spent working in the aerospace field in both manufacturing and quality assurance. This has shaped my understanding of the importance of high quality standards. I have worked in the aviation manufacturing field, oil drilling field, and automotive fields. All of my knowledge and experience with phones, tablets, and computers was self taught as it has been a hobby of mine for the last 8-9 years. First I worked on just my phones, tablets, and computers then I began fixing the devices of my friends and family. I enjoyed this work so much that I decided to make this my profession.
How did you get started doing this type of work?
Working with phones, tablets, and computers has been a hobby of mine for the last 8-9 years. First I worked on just my phones, tablets, and computers then I began fixing the devices of my friends and family. I enjoyed this work so much that I decided to make this my profession.
What types of customers have you worked with?
The work I have performed ranges all over the spectrum of possible repair needs in computers and mobile devices. As far as types of customers? Well my customers have come in all forms and from all walks of life. I have done repairs for retirees who just wanted their beloved Windows XP back, for younger techies who got snarled up on a custom PC they owned, for soccer moms, and oil field hands. I have worked with all kinds of customers from all walks of life.
Describe a recent project you are fond of. How long did it take?
I am currently working on a dual OS (Android & Linux) mini computer called a GeekBox. I have been building and modding it for the past two months and the project is still ongoing as I keep identifying more parts I can incorporate to enhance the GeekBox's features.
What advice would you give a customer looking to hire a provider in your area of work?
Ask the provider where they are getting their replacement parts and make sure they are coming from a reputable source that has a solid warranty policy in place.
What questions should customers think through before talking to professionals about their project?
There is a blog article that I highly recommend reading, but I am unable to post the link on this page. If you are interested in the answer to this question please contact me!