Repairs by GreatWyrmm

Oklahoma City, OK

Get up to five quotes from pros like Repairs by GreatWyrmm within hours. Get Quotes

About this pro

How does your business stand out?

Repairs by GreatWyrmm is a small family-run business that offers simple and economical solutions for repairing your Phones (Smartphones), Tablets, Computers, and Everything In Between. Most of my skills were developed in my professional career, while others were refined at home. I have spent an extensive amount of time modifying and repairing devices for myself, friends, and family.

What do you enjoy about the work you do?

I have been modding, tinkering, and repairing things for as long as I can remember. Most of my work experiences revolved around identifying and troubleshooting defects and damage to a variety of products (ranging from airplanes to oil field equipment to fuel injectors). My first android device was a Motorola Droid 2, which I purchased shortly after its release in 2010. Little did I know that this smartphone would be the beginning of a new and fascinating hobby. Over the last few years I have honed my skills by modifying and repairing phones, tablets, and computers for myself, my friends and my family. Working with smartphones and tablets has become a passion of mine. I have even grown to enjoy working with phones and tablets that use Windows (yes ... that's right ... I also enjoy Windows Phones & Tablets). Because I love what I do, I rarely give up on a project no matter how challenging it may be. If I am tasked with troubleshooting and repairing your device, I will try every option available before I ever give up! ~Spencer Saunders (GreatWyrmm)
{[{ questions.text }]}

Location

Oklahoma City, OK 73110

Background check

Complete

Years in business

1

Number of employees

1

Times hired on Thumbtack

13

Reviews

7 Reviews
  • Amy S. Sep 13, 2016
    Computer Repair
    Verified Review
    Highly recommended!
    Spencer did an absolutely fantastic job on a repair that was more complicated than I initially thought. I wholeheartedly recommend him to anyone who has a problem!
  • David K. May 18, 2016
    Computer Repair
    Verified Review
    Laptop hardware screen issues and software issues. Spencer (presumed proprietor or partner) offered almost unheard of service of picking up and dropping off laptop for servicing. I declined. Place of business was strewned with computer equipment and builds. A two person team will impress you with their knowledge and honesty. I left with a laptop that works better than when purchased new. I cannot imagine going anywhere else.
  • Sophia R. May 9, 2016
    Computer Repair
    Verified Review
    Spencer met me in NW OKC to work on my computer. It turns out all that was wrong was the power cord! He had a spare in his work kit and it booted right up. He gave me a lot of useful software/maintenance advice, and his prices were more than fair. He drove there to meet me and spent an hour with my laptop. I am so grateful and will definitely make use of his service in the future. He was professional and personable, and I would not have gotten the same deal at any tech store. Thanks!
  • Jody K. Apr 25, 2016
    Data Recovery Service
    Verified Review
    Spencer recovered my hard drive data on my MacBook Pro. He transfered them to an external hard drive. I was able to get back to work within 2 days.
  • Michael R. Apr 24, 2016
    Computer Repair
    Verified Review
  • Anthony U. Apr 9, 2016
    I enjoyed my experience with GreatWyrmm. They are very friendly and have excellent customer service. I would definitely recommend GreatWyrmm to all my friends and family!
  • Tari U. Apr 6, 2016
    Computer Repair
    Verified Review
    Awesome. Great experience with his professional service! 10 Thumbs Up and 20 Stars!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
I generally charge $30 per hour for labor. I also charge for any replacement parts. So final billing shows Cost of Parts plus Labor.
What is your typical process for working with a new customer?
I will troubleshoot and diagnose their device prior to starting any work. This process is free and if I determine I am unable to repair the device I will return it to the customer along with any information that was identified and there will be no charge. I value developing positive customer relationships, not making money when I a am unable to help them.
What education and/or training do you have that relates to your work?
All of my training has been on the job and self taught. My work experience is in manufacturing, maintenance, troubleshooting, warranty repairs, and primarily quality assurance. The majority of my career was spent working in the aerospace field in both manufacturing and quality assurance. This has shaped my understanding of the importance of high quality standards. I have worked in the aviation manufacturing field, oil drilling field, and automotive fields. All of my knowledge and experience with phones, tablets, and computers was self taught as it has been a hobby of mine for the last 8-9 years. First I worked on just my phones, tablets, and computers then I began fixing the devices of my friends and family. I enjoyed this work so much that I decided to make this my profession.
How did you get started doing this type of work?
Working with phones, tablets, and computers has been a hobby of mine for the last 8-9 years. First I worked on just my phones, tablets, and computers then I began fixing the devices of my friends and family. I enjoyed this work so much that I decided to make this my profession.
What types of customers have you worked with?
The work I have performed ranges all over the spectrum of possible repair needs in computers and mobile devices. As far as types of customers? Well my customers have come in all forms and from all walks of life. I have done repairs for retirees who just wanted their beloved Windows XP back, for younger techies who got snarled up on a custom PC they owned, for soccer moms, and oil field hands. I have worked with all kinds of customers from all walks of life.
Describe a recent project you are fond of. How long did it take?
I am currently working on a dual OS (Android & Linux) mini computer called a GeekBox. I have been building and modding it for the past two months and the project is still ongoing as I keep identifying more parts I can incorporate to enhance the GeekBox's features.
What advice would you give a customer looking to hire a provider in your area of work?
Ask the provider where they are getting their replacement parts and make sure they are coming from a reputable source that has a solid warranty policy in place.
What questions should customers think through before talking to professionals about their project?
There is a blog article that I highly recommend reading, but I am unable to post the link on this page. If you are interested in the answer to this question please contact me!