FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The consultation is free. We carry thousands of flooring products and each project is different so we don't have a specific price we publish. What we commit to is providing a price for your project on the free consultation visit that won't change and has no hidden fees. If the project is more complex we might have to do some additional research before we can give you a price but 90% of the time you have our price by the end of our visit.
- What is your typical process for working with a new customer?
All of our design associates travel to the customer in our mobile showroom with over 3,000 product samples. We believe it is important to travel to the customer so we truly understand the space and the project. There is no substitute for seeing the product in your lighting against your wall colors and furniture - it provides the confidence that you have chosen the right product.
- What education and/or training do you have that relates to your work?
All of our design associates have a background in a field that supports the process whether that's a career in flooring, customer experience, or designing and developing fashion products. In addition, everyone on our team completes 100 hours of continuing education yearly on the latest trends in design and install so we have the confidence to help our customers.