Start Technology Solutions
About this pro
PROMPT AND FAIR I COULD NOT ASK FOR MORENov 4, 2016
We have used Start Technology Solutions on several occasions and have been VERY pleased every time. Our wireless network was slow and unreliable until we had Start redo it. Now, it is fast and consistent - and keeps up with our business! When we had problems with individual laptops or desktops, Start Technology Solutions did troubleshooting and repairs to get us back up and running. In every case, the cost has been very reasonable and well worth the fast, professional service we have gotten. I highly recommend Start for anyone needing the help of a true technology expert! Robert Davis Ambassador Insurance MidwestNov 4, 2016
- What should the customer know about your pricing (e.g., discounts, fees)?When charging an hourly rate, I believe it gives a sense of uncertainty and anxiousness about what the final bill will be. I charge a flat rate for the work to be performed to give peace of mind to my customers. I want you to be comfortable with the service and excited about it getting done.
- What is your typical process for working with a new customer?I like to get to know my customers so typically we have an initial consultation over lunch or breakfast and we talk through what they want to accomplish. I then provide them with a quote for the work and a good date and time to start.
- What education and/or training do you have that relates to your work?I have a bachelor of science in network and communications management from Devry University. I also have over 17 years of experience working with computers and other technologies.