What should the customer know about your pricing (e.g., discounts, fees)?
We are new to this area and are trying to offer quality service with a fair price. We offer flat rate quotes and also will work on an hourly bases breaking on each 1/4 hour. Our hourly rate as of 6/1/16 is $65/hour with a one our minimum. We do have a trip charge which is as follows: local Oroville-N/C, up to 30 miles-$25, up to 60 miles-$50, and over 60 miles is $1.25/per mile to place of work. Multiple days for job will result in multiple trip charges.
What is your typical process for working with a new customer?
We introduce our selves either by phone or email. We offer to come out to their location to better understand what they want done. If possible we offer alternative processes, materials, and other options If available. We try to create a working relationship.
What education and/or training do you have that relates to your work?
I have a Masters of Business Administration to handle our business concerns. i have a little over 35 years of experience in the home-building and maintenance industry. I am consistently updating my knowledge base with online education of new processes and materials. Suzi has close to 15 years in customer relations industry.
How did you get started doing this type of work?
Once upon a time i was raised on a dairy farm. It was a place that had no money for repairs to be made by someone else, so you learned how to fix everything. Through the years I had training by professionals in plumbing, electrical, carpentry, cabinet design, and home design. My passion is woodworking and am able to use this many times in our business building custom projects for a customer's need.
What types of customers have you worked with?
We have worked with a vast majority of customer types & groups. They have included young to old, financially sound to those who count pennies to survive, super easy to work with to those who require witnessing every detail of the job, to those who are carefree to those who are questioned filled. we have worked with those who have been cheated by others before and had to prove we were honest upstanding people. we have consistently left a good impression which can be seen in our many reviews and numerous positive ratings.
Describe a recent project you are fond of. How long did it take?
I recently had a screened in porch repair job that we worked on for 6 days. The customer was a woman who had some personal hard times as well as being scammed by the builder she used. The structure was not designed right and began leaking less than 3 months after completion. we repaired much of the wall structure and screening, relocated the gutters which drained at the base of the porch near the house. The original roof was flat and used rubber roofing which was not installed correctly. we installed a gable roof tied into the house roof to match the garage roof on the front of the house. It was a fun project as we added some upgrade and made it an oasis away from the hustle & bustle. The most memorable moment was when we finished up, this moment included the comment "it just feels so much better" and the smile that followed. She like many of our customers are friends and feel like family.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure you check out the work, ask for multiple references. If you can ask about jobs completed where they are at, and check them out yourself if possible. Many times we have had neighbors use a contractor, give references which check out only to find out the neighbor got a bad job and was embarrassed to say "do not use these guys, look what they did at my house." Check, check, check! Even licenses and credentials do not guarantee a good job.
What questions should customers think through before talking to professionals about their project?
Get as much detail on the task as you can. the better the description of what exists and what the end result should be is very important. If you do not understand what I just told you, ask again I will do my best to answer your concerns. You should feel comfortable with me. Ask if I would do it this way in my own home.The most important question is what do you want for the end result? This is YOUR house not the contractor's.