|Monday||5:00 p.m. to 7:00 p.m.|
|Tuesday||5:00 p.m. to 7:00 p.m.|
|Wednesday||5:00 p.m. to 7:00 p.m.|
|Thursday||5:00 p.m. to 7:00 p.m.|
|Friday||5:00 p.m. to 7:00 p.m.|
ResQtech Technology Solutions
Tech never emailed or called back as discussed in our conversation prior to his leaving. I would not use this person in the future and would not give a positive word of mouth to anyone I know.Nov 18, 2017VerifiedAron B.'s reply
Actually I did sir, that evening. You marked the ticket response as spam and therefore I couldn't further respond. I have the communication log which is time stamped if you want a copy for your records.
Printer was not fixable and was not charge for it. Love their service!Oct 17, 2017Aron B.'s reply
Thank you so much for the review. I am sorry we couldn't get the printer working again.
About this pro
Years in business8
Times hired on Thumbtack6
Number of employees1
Q & A
- What should the customer know about your pricing (e.g., discounts, fees)?I base my prices on how long I estimate it will take to fix the issue. I prefer this as opposed to just saying it will be $70/hr and however long it takes me to fix the issue the clock is ticking away. It gives the customer a better piece of mind.
- What is your typical process for working with a new customer?I gather as much information as possible to determine which would be more convenient for the customer either an on-site visit or remote support. I give the customer an estimate on cost based on the issue and how long it takes on average to fix the issue. Once the customer approves the estimate I begin work.
- What education and/or training do you have that relates to your work?I have been working on PCs since Windows 95 was released. I have vendor training from companies such as Dell and HP. I am constantly keeping up with the trends in cyber security and know issues regarding the current operating systems.