ResQtech Technology Solutions

4.6
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(10)
4.6
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10 reviews
5
90%
4
0%
3
0%
2
0%
1
10%
Customers rated this pro highly for punctuality, responsiveness, and work quality.
  • Steven E.

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    Tech never emailed or called back as discussed in our conversation prior to his leaving. I would not use this person in the future and would not give a positive word of mouth to anyone I know.

    Nov 18, 2017Verified
    Aron B.'s reply

    Actually I did sir, that evening. You marked the ticket response as spam and therefore I couldn't further respond. I have the communication log which is time stamped if you want a copy for your records.

  • Thumbtack Customer

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    Printer was not fixable and was not charge for it. Love their service!

    Oct 17, 2017
    Aron B.'s reply

    Thank you so much for the review. I am sorry we couldn't get the printer working again.

About this pro

I provide quality computer and technology services and solutions at fair prices. I have worked for companies big and small but find working 1 on 1 with my customers is the most rewarding. I fix issues without fancy terminology, just simple answers. The most satisfying part of the job is when someone says wow, working with you was a pleasure. Maybe that person worked with other techs and didn't have that easy of an interaction. I am a people person who loves to see my customers satisfied.

Years in business

8

Times hired on Thumbtack

6

Number of employees

1

License

Verified
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Q & A

  • What should the customer know about your pricing (e.g., discounts, fees)?
    I base my prices on how long I estimate it will take to fix the issue. I prefer this as opposed to just saying it will be $70/hr and however long it takes me to fix the issue the clock is ticking away. It gives the customer a better piece of mind.
  • What is your typical process for working with a new customer?
    I gather as much information as possible to determine which would be more convenient for the customer either an on-site visit or remote support. I give the customer an estimate on cost based on the issue and how long it takes on average to fix the issue. Once the customer approves the estimate I begin work.
  • What education and/or training do you have that relates to your work?
    I have been working on PCs since Windows 95 was released. I have vendor training from companies such as Dell and HP. I am constantly keeping up with the trends in cyber security and know issues regarding the current operating systems.

Business hours

Pacific Time Zone
SundayClosed
Monday5:00 p.m. to 7:00 p.m.
Tuesday5:00 p.m. to 7:00 p.m.
Wednesday5:00 p.m. to 7:00 p.m.
Thursday5:00 p.m. to 7:00 p.m.
Friday5:00 p.m. to 7:00 p.m.
SaturdayClosed
Coverage Area for ResQtech Technology Solutions is about 40+ miles of Oroville, CA.