|Monday||9:00 a.m. to 4:00 p.m.|
|Tuesday||9:00 a.m. to 4:00 p.m.|
|Wednesday||9:00 a.m. to 4:00 p.m.|
|Thursday||9:00 a.m. to 4:00 p.m.|
|Friday||9:00 a.m. to 4:00 p.m.|
ResQtech Technology Solutions
About this pro
This far we have had an onsite visit, quote and now ordering equipment. Experience so far with Aron has been GREAT!!!!Apr 12, 2018Verified
Tech never emailed or called back as discussed in our conversation prior to his leaving. I would not use this person in the future and would not give a positive word of mouth to anyone I know.Nov 18, 2017VerifiedAron B.'s reply
Actually I did sir, that evening. You marked the ticket response as spam and therefore I couldn't further respond. I have the communication log which is time stamped if you want a copy for your records.
- What should the customer know about your pricing (e.g., discounts, fees)?I base my prices on how long I estimate it will take to fix the issue. I prefer this as opposed to just saying it will be $70/hr and however long it takes me to fix the issue the clock is ticking away. It gives the customer a better piece of mind.
- What is your typical process for working with a new customer?I gather as much information as possible to determine which would be more convenient for the customer either an on-site visit or remote support. I give the customer an estimate on cost based on the issue and how long it takes on average to fix the issue. Once the customer approves the estimate I begin work.
- What education and/or training do you have that relates to your work?I have been working on PCs since Windows 95 was released. I have vendor training from companies such as Dell and HP. I am constantly keeping up with the trends in cyber security and know issues regarding the current operating systems.