|Sunday||6:00 a.m. to 7:00 p.m.|
|Monday||6:00 a.m. to 7:00 p.m.|
|Tuesday||6:00 a.m. to 7:00 p.m.|
|Wednesday||6:00 a.m. to 7:00 p.m.|
|Thursday||6:00 a.m. to 7:00 p.m.|
|Friday||6:00 a.m. to 7:00 p.m.|
|Saturday||6:00 a.m. to 7:00 p.m.|
Suburban Midwest Roofing
About this pro
Although we had some scheduling issues with other jobs and rain delays, Doug came through and did a great job on our roof repair! The new shingles are pretty darn close to the originals and the leak is no longer! He loved our dog too!Aug 6, 2018VerifiedDouglas D.'s reply
Thanks Kelly it was a pleasure working with you.
When you are going to be late or not show up, you should call BEFORE you are very late. Totally unprofessional.Apr 25, 2018VerifiedDouglas D.'s reply
I texted you I was going to be late, yes I was 15 minutes late on the text but I did reach out to you. Sorry for the missed opportunity.
Doug patched up our leaky roof and also had carpenters fix a board above our bathroom window. Very satisfied with the work!Oct 24, 2017Douglas D.'s reply
Thank you for the great review. Let me know when you’re ready to do the whole roof talk to you soon.
Made appointment. Waited all afternoon for him to be a no show. Tried messaging and calling him but no explanation no nothing. World of advise. do what you say you are going to do and do what you say.Aug 13, 2017VerifiedDouglas D.'s reply
I did talk to you yes I was 15 minutes past my appointment time but I was on a job it was gonna rain that night and I needed to get the job done. And you were very unreasonable. I know I was late by 15 minutes and I apologized and you just didn’t want to hear that. Like I told you when I talk to you I’m not perfect nobody is.
According to the warranty company, they can improve by following through on their promise to send an estimate. Communications could have been better.Jul 26, 2017Douglas D.'s reply
Did you look in your spam or junk mail.
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- What should the customer know about your pricing (e.g., discounts, fees)?We are very competitively priced. We have a 10% senior discount.
- What is your typical process for working with a new customer?Make contact with a new customer get there information including address and phone number. Set up an appointment to come out to their home bring them samples and do a free estimate right on the spot.
- What education and/or training do you have that relates to your work?39 years in the business. My company established in 1999.