FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Since every house if different in age and design, it is very hard to have a standard pricing system. However, on the 'Average Costs' page of our website, you can see the average costs (in our area) of some of the service that JLC provides.
- What is your typical process for working with a new customer?
New customers with or without ideas are always greeted by the President of our company first- when they go through Thumbtack. She likes to introduce herself and provide them her contact information. If they decide to give us a try they are scheduled with an on-site appointment at the proposed project site. A general estimate is given within 5 business days. If needed, a very detailed, professional estimate can be emailed on our standard company form. *There is a $45 fee for this* Once a contract is signed and deposit is received, a credit is issued against the project account for the formal quotation fee and a project manager is assigned. The project manager is the direct contact person for homeowners and their designers. Communication is the heartbeat of all projects and is a number one priority at JLC. Keeping clients up to speed is made easy with the client portal that becomes available through our website once your contract is signed. A user name is assigned and a password is created and emailed to you for continuous contact throughout the job. Always know what is happening on your project and have all the project documents at your fingertips.
- What education and/or training do you have that relates to your work?
Our California Contractors License training in law and trade work is essential to the way JLC has built it's business.