Innovative Cleaning & Restoration LLC

Pasadena, TX

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About this pro

How does your business stand out?

Innovative Cleaning & Restoration in the St Louis area provides both commercial and residential Water Damage Restoration, as well as fire damage restoration , air duct cleaning, mold remediation, carpet cleaning and more. Over 33 certifications from I.I.C.R.C. between our 5 employes and over 132 yrs of experience. Our services stand out from our competition because we strive for excellence. Here at Innovative Cleaning & Restoration we work for the customer. We value quality and customer service. Give us a chance and help us grow.

What do you enjoy about the work you do?

We are a local, family business with the necessary licenses and insurance. When tragedy strikes your home or business, call us. we enjoy making customers happy and satisfied. Everybody wins when using Innovative Cleaning & Restoration.

Location

Pasadena, TX 77502

Years in business

5

Number of employees

5

Times hired on Thumbtack

42

Reviews

28 Reviews
  • Sal J. Sep 7, 2017
    Mold Inspection and Removal
    Verified Review
  • Roberta W. Aug 29, 2017
    Mold Inspection and Removal
    Verified Review
    He cared about the quality of his work. Did exactly what he said he would in s timely manner.
  • Rob B. Jul 26, 2017
    Plumbing Drain Repair
    Verified Review
    .
  • Sara S. Jul 20, 2017
    Mold Inspection and Removal
    Verified Review
    Nick was very thorough and informative throughout our mold inspection. He even climbed in our very hot and heavily insulated attic to further inspect things! I highly recommend this business.
  • Kelly M. Jun 6, 2017
    Mold Inspection and Removal
    Verified Review
    Nick is great to work with. Our insurance ended up paying for the damage, but he was well educated with the insurance process and treating our bathroom.
  • Steve R. May 19, 2017
    Water Damage Cleanup and Restoration
    Verified Review
    They did a very good job. I would use them again without question.
  • Greg L. May 15, 2017
    Water Damage Cleanup and Restoration
    Verified Review
    The Innovative Team helped me out when I needed it the most. My Finished Basement flooded from a failed sump pump. Innovative came out that day and immediately started drying the basement out so that everything was not a complete loss. Their experience & their inventory of equipment allowed them to develop a Cost Competitive Plan to best suit me. THEY SAVED MY BASEMENT!! Thank you Innovative Cleaning & Restoration. I HIGHLY RECOMMEND THEM!!
  • Andrew B. May 9, 2017
    Fireplace and Chimney Repair
    Verified Review
    Did a great job sealing up our chimney cap leak, just in time before the rainy season. Hasn't leaked since.
  • Anson O. Mar 4, 2017
    Demolition Services
    Verified Review
    Innovative cleaning and restoration
    They are currently working for me and are very professional and thorough.
  • Aaron L. Feb 21, 2017
    Plumbing Pipe Repair
    Verified Review
    Above & Beyond
    Most amazing service...Eric received a call back to handle a second job where issues arose and Eric performed a miracle; absolutely recommend for any plumbing, electrical or cleaning job you have!
  • Corey S. Feb 8, 2017
    Plumbing Pipe Repair
    Verified Review
    Great Work
    Nick came over when he said he would, looked at a plethora of what could be problems, helped me understand the situation and got out of there. He went above and beyond, he left and I knew more about my house.
  • Brad S. Feb 5, 2017
    Toilet Repair
    Verified Review
    Fast response, great service.
    Nick the owner came out wthin 30 minutes of us talking and knocked a repair and taught me how I could do it myself in the future if something like this happened again. Very reasonable price. Would most certainly it use them again
  • Lindsey K. Feb 4, 2017
    Handyman
    Verified Review
    Great Job- Easy to work with
    General contracting work to sell home. They always had a short turn around time on getting the work complete and did a great job overall.
  • Jason P. Jan 31, 2017
    Roof Repair or Maintenance
    Verified Review
    Good
    Nice guys that found the problem and fixed it. Only took a couple hours to find the problem get the parts and repair it.
  • Corey B. Jan 29, 2017
    Water Damage Cleanup and Restoration
    Verified Review
    Roof resealing
    Nick was very helpful and prompt. I would use this company again. Thanks!
  • Michael B. Jan 24, 2017
    Dishwasher Repair or Maintenance
    Verified Review
    NEVER SHOWED UP
    Innovative Cleaning & Restoration scheduled an appointment with me and never showed. They have not since returned communication to reschedule and make things right. This was surprising given the many positive reviews prior. However, my experience with them was negative given that they never showed up.
    Innovative C. Jan 26, 2017

    So sorry Michael we run a 24/7 restoration business. Times can get extremely busy for us. We are very sorry and value your opinion. We will always strive to be better. We reached out to you a few days ago and no response. So sorry again and we hope your needs were taken care of. Thank You.

  • Vince M. Jan 22, 2017
    Brick or Stone Repair
    Verified Review
    Chimney Tuck Pointing
    The tuck pointing was performed in a very professional manner. The owner and masons were very polite and professional. I would recommend this company to everyone who is looking for quality work at a fair and reasonable price.
  • Kirk J. Jan 19, 2017
    Handyman
    Verified Review
    Best bang for the buck!
    Great job. Nick obviously takes pride in his company's work and cares as much about customer satisfaction as he does about the quality of the work performed. Performed the work I needed within the budget I had to work with.
  • Femi O. Jan 16, 2017
    Handyman
    Verified Review
    Thank you
    He was really professional
  • Dick K. Jan 9, 2017
    Handyman
    Verified Review
    A Whole Day with Good Work
    They were only a few minutes late... got right to work. Appears everything inside was done quickly + efficiently and then they went outside for the remainder of the day. Everything went smooth till the last hour when a screen door wouldn't hang right. To their credit, they stayed an extra 90 minutes or so to make sure everything was right. I was impressed and appreciated their completeness... would definitely hire them again.
  • Connie J. Jan 8, 2017
    Plumbing Drain Repair
    Verified Review
    Five stars
    Nick snaked out our drain that was going slow and changed a switch in the bathroom. Couldn't be happier and couldn't recommend them enough.
  • Courtney B. Jan 2, 2017
    Handyman
    Verified Review
    Everything went as well as I could have hoped for. Nick and Jeff were punctual, courteous, efficient, and eager to do a good job. They gave me a great estimate, clearly communicated what they needed to do, and then followed through. I will not only recommend them to family/friends, but plan to use them again in the near future.
  • Brian N. Dec 29, 2016
    Switch and Outlet Installation
    Verified Review Updated
    Great customer service
    Excellent customer service. On time and everything was completed as promised.
  • Verified Review Original
    Great customer service
    Excellent customer service. On time and everything was completed as promised.
  • Charlie F. Dec 23, 2016
    Duct and Vent Cleaning
    Verified Review
    Theses guys are hard working, courteous and every bit the professional. They were at my home in a timely manner, did the work efficiently and took great care with my property. They answered any and all questions I had. They offered help with tasks not even related to their assignment. My house has three separate systems. They did them all in one long day. I will recommend them and use them in the future. These guys are great! Charles Feldman
  • Michelle H. Dec 20, 2016
    Handyman
    Verified Review
    Best choice for help I have ever made!
    Best experience ever! Helpful and polite. Would recommend to anyone. They came on time and cleaned up their mess. Even helped me with something that I didn't have them out for without a second thought.
  • Steven M. Dec 14, 2016
    Duct and Vent Cleaning
    Verified Review
    Lion's Choice cleaning Project
    They were very polite and explained what they were about to clean and how they were going to do it. At some points in their cleaning, they even showed me things they saw and took care of. When they were done, the vents looked great and you could not even see a crumb on the floor. I am very pleased!
  • Tony E. Dec 12, 2016
    Handyman
    Verified Review
    Same day Service
    Had some replacement work done on my bathtub/shower. Was able to come out same day. I was impressed with other services they offer. I will call them in the future for more work on the house. Easier to deal with familiar services & businesses that do good work.
  • Lyssette S. Dec 1, 2016
    I highly recommend this company.
    We had a sewer back up! It was horrible, until Innovative showed up. So professional and knowledgeable. I felt better immediately. Thanks innovative

Q&A

What is your typical process for working with a new customer?
Understanding the needs of our customers is important for them and the health of their family; especially when dealing with water damage and mold remediation which can be detrimental to their health if not cleaned properly.
What education and/or training do you have that relates to your work?
17 yrs of hands on training. Maintenance on over 100 properties. 17 certifications through I.I.C.R.C. for cleaning and restoration. 2 yr associates degree in maintenance.
What advice would you give a customer looking to hire a provider in your area of work?
Always look for free estimates. Ask questions and if they are a great contractor, you will know from their expertise. Research prior projects and ask for reference's.