FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price our jobs at a fair market value. We are not the cheapest but we give you very good value for your money. Our pricing is straightforward. There are no hidden fees or costs that we didn’t discuss or quote. We base the equipment on what you require. We do not “over-sale” you. Products range from the entry or value line all the way to Pro and Elite lines. Whatever suits your needs is what we suggest. We live by the motto of “Doing a great job at a good price”. We want you to hire us again when you have your next project!
- What is your typical process for working with a new customer?
First, I like to get to know what my customer wants and what they are expecting from the project and myself. I will then educate my customer about the process (if they want to hear) and options. We will then decide on what they think is best. I put together an estimate and hopefully we can agree on a fair price. Once that is done, we set a date and complete the work and leave the area clean. Based on the type of job, we explain how to use and or maintain the device(s).
- What education and/or training do you have that relates to your work?
I started learning basic cable and satellite in 2001. I then started learning about alarm systems in 2003. Through being an apprentice for the next 5 years, I learn CCTV, access control, advanced burglary alarm systems and audio/visual systems. During that time, Sure Security Solutions was created and we have been in business since 2006