|Monday||8:00 a.m. to 6:00 p.m.|
|Tuesday||8:00 a.m. to 6:00 p.m.|
|Wednesday||8:00 a.m. to 6:00 p.m.|
|Thursday||8:00 a.m. to 6:00 p.m.|
|Friday||8:00 a.m. to 6:00 p.m.|
|Saturday||8:00 a.m. to 6:00 p.m.|
About this pro
Bill arrived at approximately 10 and on time. I just needed a simple ethernet cable ran from upstairs to downstairs. Bill was professional courteous and knowledgeable, thanks for all your help.May 29, 2018Verified
Bill was arrived quickly and fixed not only the issue that I hired the company for, but cleaned up another couple of issues as well.Feb 25, 2018Verified
Replaced hard drive on iMac and restored my files. Very professional, prompt and personable.Sep 3, 2017
I am waiting for a diagnosis. I cant give a review at this time.Jul 31, 2017
If the customer can Google the part number using the make and model, then so can PCHelpForce. Also, be honest. Don't say the part is soldered to the motherboard if it isn't. You lose credibility when you say it's a larger, more intricate and labor intensive repair than it is. And don't send a tech to pick up the PC after telling the customer by phone that he was coming to actually do the repair. This is why you lost the job to an honest repairman.Jul 17, 2017PCHelpForce T.'s reply
It is unfortunate that there was some confusion in the quote that we provided to this customer. We have a set fee for all DC Jack repairs for laptops whether the part is soldered to the motherboard or not. Mainly because the labor involved is the disassembly of the laptop and re-assembly. We never do this work in a customers home/office due to the ESD sensitivity of the internal laptop components. We do this in our shop that has grounded ESD protective work benches and mats. I'm not sure where the communication breakdown was with this customer but we take full responsibility for not fully explaining this in detail upfront.
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- What should the customer know about your pricing (e.g., discounts, fees)?Yes, all of our prices are listed on our website. For any work that does not fall into one of our set pricing structures, we charge $89/hr.
- What is your typical process for working with a new customer?We have a phone interview with our customers and determine what services they need. We then set up a new account for our clients and send a qualified tech to their home or office to work on their PC or Network.
- What education and/or training do you have that relates to your work?Computer Engineer at Intel for 15 years 30 Years Computer Technician Work Rated #1 Computer Repair Business in Phoenix Area by Angie's List