FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Sure! We often share discounts on our facebook page as well. :) The more hours reserved= cheaper hourly rate.
- What is your typical process for working with a new customer?
During the process we will need to find out what kind of event you are throwing. Do you need to use one of our solid backgrounds? Would you like to use the green screen? Do you have another background idea that we can purchase? All of this is included (except for the purchase of a new background). Then we need to figure out if you want photo strips or 4x6 photos. What type of theme or colors do you want featured on the prints? Would you like a particular phrase or logo placed on the print? Do you need specific props? We have over 100 props that are included in the price. If we need to order specialty props there may be a charge. We keep in communication as we create the background and print format so you can approve everything in time for your event!
- What education and/or training do you have that relates to your work?
Between the 2 owners, we have over 13 years of experience working in events. We have been on both sides of the spectrum as well, acting as both a vendor and a client! We have had our share of poor vendor experiences personally, which has led us to become very customer-centric!