|Monday||8:00 a.m. to 5:00 a.m.|
|Tuesday||8:00 a.m. to 5:00 a.m.|
|Wednesday||8:00 a.m. to 5:00 a.m.|
|Thursday||8:00 a.m. to 5:00 a.m.|
|Friday||8:00 a.m. to 5:00 a.m.|
Revival Energy LLC Oregon
About this pro
Revival was fantastic. They got us scheduled in a week, provided a fair estimate, showed up on time and did quality work. Couldn’t recommend them higher.Aug 5, 2018Verified
I really appreciate the responsiveness and punctuality of the crew from Revival Energy. Brett was a great sales rep and did an excellent job reviewing the process prior to booking. Every time I contacted them, they were quick to respond and that is so appreciated. Their crew also showed up on time and did a nice job with the install. To date, the AC unit is working great, and we are excited to have it. The only reason I cannot give Revival an excellent rating is because their technician who installed the unit broke my NEST thermostat. The thermostat worked great (nearly 6 months) until after it was removed and reinstalled by Revival's team. The installer simply put the thermostat back up (it was clearly broken) and left it there without informing me it was damaged in any way. I discovered it later that evening when the battery backup on the NEST ran down and the thermostat no longer worked. When I called the Revival team to discuss the issue, they quickly sent a tech back out to look at the thermostat. Unfortunately, his only excuse was that the Thermostat was "defective." Revival would take NO responsibility for mishandling the thermostat and told me it was my problem to take care of. It has been nearly two weeks since the install, and after being told to figure out what to do with the $250.00 thermostat on my own (which they broke) still no one has reached out to me to see if I was able to solve the problem, etc. I find it suspect that their responsiveness and customer care is excellent until a problem arises, and then nothing. I completely understand that accidents happen and in most cases I find myself to be quite reasonable. In this case, however, the technician should have informed me and his supervisor that the thermostat was "defective" or broken - if that was indeed the case - at the time he went to reinstall it. Instead he attempted to cover his mistake and hope that no one would notice. His actions indicated that there was some fault associated with his handling of the thermostat; and therefore, I believe it should have been Revival's responsibility to replace it.Jun 10, 2018VerifiedJames B.'s reply
We are glad to hear that the AC is working great and that you are happy with the new unit. We are truly sorry that you weren't completely satisfied. We pride ourselves on our great customer service and on finding solutions. The Nest thermostat was working when we tested out the unit and completed the job. You state that we took "no responsibility" yet you also acknowledge that we "quickly sent a tech back out to look at the thermostat." We also installed a temporary thermostat to keep you comfortable while we worked through the problem. A brief internet search showed that wire terminals and power sharing problems (ie adding an AC) are known issues with Nest thermostats and replacing the base piece usually takes care of the problem. We did not mishandle the thermostat, there is a known defect. (see link. This is one of many) https://www.reddit.com/r/Nest/comments/84z76p/issue_with_base_plate_needs_replacement_according/ You indicated to us that the thermostat still had 6 months on the warranty. If we had provided the Nest thermostat, we would have handled the entire warranty claim process. Because we had not provided the thermostat, we requested that you contact Nest for a replacement. Proof of purchase is always required to request a replacement under warranty and you were the purchaser. In an effort to provide excellent service, we offered to install the replacement Nest at no charge when it arrived. We believe our request was reasonable and our offer generous. You told us that, as a Realtor, you were busy during the summer season (we understand because this is also our busiest time of year!) and it was going to be hard to find the time to request a replacement because you had already had some problems reaching Nest on the phone due to long wait times. Before you ended the phone call, you said you would take care of it. We thought that meant returning the defective Nest and getting a replacement. We were waiting for you to let us know when the new thermostat arrived. You made it sound as though you were busy and it would take some time. We knew the loaner thermostat was in place during the wait. We were surprised to learn that you purchased a new thermostat and installed it yourself. Our responsiveness and willingness to help has never changed. We believe all of our installations are a partnership from beginning to end.
Thumbtack CustomerNov 28, 2017
Ben Fish provided our inspection/bid and was dead on the money with what could improve our house's energy efficiency - and make our upstairs bedrooms livable in the summer heat. He was knowledgeable - and both found (and fixed) a natural gas leak he stumbled on (loose nut on the fitting to our furnace) and identified asbestos tape/wrap on some of our ductwork and register boots. While he couldn't be certain - he was confident it was asbestos (it was) and that we should remove it before doing any AC/ductwork with Revival (we did). Revival was not the cheapest bid - but the quality of the work speaks for itself. I am comfortable that we got the best quality work that we could've - and they really surpassed our expectations. When Ben arrived the day of the work due to start - he mentioned that our bathroom fan vent wasn't connected (which we knew) and offered to add a vent into the project for free since they'd be cutting roof sections for the mushroom vents anyway! I installed a new bathroom fan the next weekend - and we're so thrilled they did that for us. They even connected a 4'' duct and left it for me to connect once I had the new fan installed. The crews were both fast, courteous, and skilled. They communicated with me every step of the way - and made judgment calls which were accurate and sensible. The project took longer than anticipated (by a day and a half) - but I'd happily take that over rushing through the work. They sealed every joint - and greatly improved the efficiency of our existing air handler and ductwork - and the new ducts and boots were installed with great precision. The fact they could even install the AC coils is a miracle - we had to drop the whole furnace and redesign the air intake to accommodate it with the 6' 3'' ceilings. We're totally overjoyed with the work that was done - and would recommend revival in a heartbeat.May 31, 2017
We used Revival for our A/C unit install. The bid was very competitive and everyone involved was super helpful and responsive. I definitely recommend.Nov 28, 2017
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Our heating and cooling equipment designs are done by bid as well as weatherization improvements. Radon testing is $195 Air quality Testing is $180 and air quality with radon testing is $230 Energy Audits (also known as Home Performance with Energy Star Assessments) are $260 for houses up to 3000 square feet, and $100 more for homes with more than 3000 square feet, or if the home has two heating systems.
- What is your typical process for working with a new customer?We are an educational company first. Our process for our services is to give each client the most and the best information about their specific needs for a service. We feel by giving this information about a project, we don't have sell it.... because the information is conclusive enough, making it easy to decide what is the best path to take.
- What education and/or training do you have that relates to your work?We are an Energy Star contractor who is fully certified in each category of services we provide. From BPI Building analysis, Building Envelope, and Heating and Cooling certifications, to whole Home Performance. We are PTCS certified, Nate refrigeration certified, and a Master Installer with NW Ductless for ductless heat pumps. We are a 3 Star approved Contractors with Energy Trust as well as Department of Oregon tax credit approved. We are also an approved contractor for Clark Public Utility.