Additional services needed
Packing belongings into boxes,
Furniture assembly and disassembly,
You guys were great! A quick phone call on a Saturday afternoon asking for a pickup Sunday at 11 o’clock to help me move a large piece of furniture from my home to a storage garage. I asked for Roy as another person had suggested, and was very pleased. Both Roy and Tyson showed up on time, were professional, and thorough. Roy was very conscientious about how to move and store my mother’s antique China cabinet. My husband and I had some suggestions ourselves and we all got along easily while handling this large piece of furniture down some stairs and into our van. Their price was good, it does not include a vehicle. So it costs more if you need a truck. We were able to fit it in our van, no problem. At the other end of the job, they wrapped it in the blankets we provided and the shrink wrap to wrap around it, and once again why and Tyson were conscientious, and thorough. And quick! It was a very small job, but those of us who are older and can’t lift heavy things, we depend on people like you to help us out. Roy was very appreciative, respectful, and friendly.Great job Done Rite Movers, IOct 1, 2018Verified
Showed up on time and worked hard.Aug 20, 2018Verified
I was very clear when I hired this company we had 2 PODs and heavy furniture to load. Before they arrived, we had the entire house ready - boxes packed, furniture ready for them to load, supplies needed to wrap furniture, and ties to secure items in the POD. The two movers arrived two and a half hours late and spent the first 30 minutes "stretching" (really smoking) to get ready. They were moving slowly, and after 2 hours I was worried they weren't going to finish by our move-out deadline. I noticed several times that they hadn't wrapped furniture in the PODs and had to ask that they do that (who wants a mattress sitting in unwrapped?). They very poorly packed the PODS and got visibly agitated when we pointed out that they'd packed a box marked DO NOT PACK and had to find it. About 10 minutes after that incident, they said the PODs were full, that their boss said it would only be a three hour job, they needed to leave because they had commitments that evening, and they were leaving in 30 minutes whether the job was done or not. I pushed back, the main mover got angry, and said he was DONE. Both left in the middle of our move before carrying some of the heaviest pieces. They also said it was impossible to get the treadmill through the door. They left with several pieces of furniture still in the street, heavy furniture in the house, and and what they claimed to be full PODS. My kids, 14 year old nephew and I were able to rearrange the PODs, fit everything in them, AND get the treadmill out of the house and in the POD without any issues. I hope this isn't indicative of this company's normal practice, but the two movers we had were just awful.Sep 1, 2018VerifiedDone-Rite Movers's reply
I can assure you the lead mover was terminated. Our apologies. This is not the first complaint regarding him.
Diana S.Aug 27, 2018Verified
Movers did a good job and were very polite. I know it was a very hard day for them but managed to keep a smile on their faces. I loved the experience! Thanks again guys. Made my move very easy.Sep 27, 2018
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- What should the customer know about your pricing (e.g., discounts, fees)?We have a 2 hour minimum and a $20 travel for only Labor! Your location along with/or a truck vary the price, but more than happy to negotiate!