FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We pride ourselves in providing competitive rates without the loss of service quality. Price negotiations are welcome. Residential clients who are given the reoccurring customer discount are required to schedule their next service date at the conclusion of each appointment. A $25 pet fee is added for clients with furry family members.
- What is your typical process for working with a new customer?
Typical process for working with new customers would be to first establish an agreed upon pricing. Then to go over things such as what type of flooring is in the home, are there any areas that require specific attention, are there any product allergies that should be shared with us. Agree upon a booking time and pay required deposit to secure scheduling. Deposits are accepted through PayPal @ paypal.me/ATOFCleaning or via CashApp and are deducted from the remaining balance on the date of service. All deposits become non-refundable if cancellation or rescheduling does not take place with in 48 hours of the scheduled cleaning time. A $4.00 processing fee is applied to all PayPal and cash app invoices.
- What education and/or training do you have that relates to your work?
Business Management major