Maid Smart

Princeton, NJ

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About this pro

How does your business stand out?

While most cleaning services do the basic minimum we strive to go beyond your expectations. We have no hidden fees and a simple online pricing, unlike our competitors, what you pay for is what you get! We guaranty our services and if you are unhappy we will send a crew back to your home to re-clean it.

What do you enjoy about the work you do?

The greatest joy we get is when our customers are able to enjoy their day and then come home to a spotless house.

Location

Princeton, NJ 08540

Years in business

2

Times hired on Thumbtack

4

Reviews

5 Reviews
  • Jane P. Feb 23, 2017
    If you actually want clean, they are worth it!
    I found Maid Smart through Yelp (just started using Thumbtack because of their recommendation). They are simply awesome! They actually clean (all the nooks and crannies). I was using a local cleaning service beforehand and was extremely unsatisfied. There is nothing worse than spending good money on a service and wondering if they actually did anything when you arrive home exhausted (great my mail is stacked... but what about the dust everywhere!). Enough was enough, I decided to spend a little more money and get a service that had good reviews and a quality guaranty. I'm spending a little more, but the peace of mind and clean home makes up for it completely.
  • Rob S. Feb 12, 2017
    House Cleaning
    Verified Review
    Recommended without hesitation!
    I've seldom been content with a cleaning service yet it was always a necessary evil. What inspired me with Maid Smart was their polished methodology and attention to detail. They knew what cleaning items to utilize, and all the more importantly, what cleaning items not to utilize. It drives me crazy when a service attempts to put harsh chemicals on my wood floors or stone countertop. I will continue to use their services in the future. I will recommend them without hesitation!
    Lorne C. Feb 23, 2017

    Rob, thank you for your great review! We work hard to make sure all our customers are happy and their homes are taken care of properly.

  • Sara B. Feb 8, 2017
    House Cleaning
    Verified Review
    Good Job!
    These guys did a great job on my home today. They were on time and finished everything perfect. Good Job!
    Lorne C. Feb 23, 2017

    Sara, our team wanted us to say thank you for being such a pleasure to be around. We are so happy you enjoyed your cleaning!

  • Debbie H. Feb 7, 2017
    House Cleaning
    Verified Review
    Highly recommend Maid Smart
    I hired Maid Smart to clean my two bedroom apartment and I was thrilled with the results! My place was spotless when I got home from work!
  • Zev K. Feb 6, 2017
    House Cleaning
    Verified Review
    Above and Beyond!
    I was informed that my son was returning home from deployment last minute from one of his friends (he planned on surprising us!). I put out a bid on Thumbtack and Maid Smart was the first to reply in this time sensitive matter. Their lack of reviews on Thumbtack made me worried but after speaking to Lorne on the phone, those were quickly set-a-side. He was very personable and completely reinsured me. Maid Smart's team showed up only one hour later, introduced themselves, and got down to business. I let them know my main areas of concern and headed out of the house to shop for my son's surprise BBQ. When I returned home, I was VERY impressed! They were just finishing up and the house was fitting the arrival of an U.S. Marine. The best part, they went the extra mile, they organized our outside furniture and clean the BBQ. I feel honored to be your first review guys, keep up the good work and good luck!
    Lorne C. Feb 6, 2017

    We appreciate your review and we were happy to have helped arrange a special home coming for your son tomorrow. He deserves the utmost for his service to our country and we hope you all the very best! to be part of

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
We have a standard pricing system with no hidden fees that is based on the the amount of time it typically takes to clean your home. Our website provides free online no hassle estimates for all visitors without the need to input any personal information.
What is your typical process for working with a new customer?
Our goal is to give you a seamless and hasslefree cleaning service. When you book with us, we personally review your cleaning details and contact you to see if you have any questions. Once your cleaning has been confirmed we select a professional maid team to clean your home.
What education and/or training do you have that relates to your work?
Our maids are all insured, bonded and experienced cleaning professionals. Our management staff has 18 years of customer care experience to help assure that you receive the highest quality support.
How did you get started doing this type of work?
We saw how there were a lot of cleaning companies, but none of them seemed to be progressing toward a better service. Their websites were hard to navigate and filled with of absurd amounts of text that never seemed to provide any help. To get an estimate for a cleaning you had a lengthy conversation on the phone only to find out they needed to come to your home for you to receive an estimate. Frustrated with the services provided by all these companies, we decided to take things into our own hands. We created a cleaning service Maid Smart. The the cleaning company of our dreams. Focused on providing quality customer care, with modern convenience and always progressing toward a better service.
What types of customers have you worked with?
We've worked with families, singles, managers, homeowners and renters. We hope to expand our service to more customers in the future.
Describe a recent project you are fond of. How long did it take?
My recent favorite project was a home in Princeton. It was owned by a single father preparing for a holiday dinner with family and friends. With a busy career life plus taking care of his children there wasn't much time to focus on cleaning. In 4 hours we were able to give him a sparkling clean home that awed his guests. He was able to take that free time to prepare dinner and play with his children, rather than cleaning. It was awesome helping make someone's holiday something special!
What advice would you give a customer looking to hire a provider in your area of work?
You should always makes sure the cleaning service you use is safe, reliable, and there are no hidden fees. They should have clear pricing, insurance, and third party background checks on all contractors and employees.
What questions should customers think through before talking to professionals about their project?
Is this cleaning service bonded & insured? Are the cleaning teams background checked for criminal records? How will the cleaning team get into my home? Are there any special instructions I should give the cleaning team for parking? When was the last time my home was professionally cleaned? Did I have any pets in my home within the last 3 months? Are there any heavy objects obstructing areas I want cleaned?