American Pride Enterprise Inc.

Ramona, CA

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About this pro

We have been installing custom patio covers and vinyl windows for over 35 years. We are a certified Sears and Home Depot installer/contractor. We are licensed through the California state contractors board. The absolute lowest price is guaranteed, with the highest quality material and workmanship, with an additional 10% discount for contracts written at the time of estimate.

Location

Ramona, CA 92065

Times hired on Thumbtack

18

Reviews

8 Reviews
  • Leah B. Apr 12, 2017
    Patio Cover and Awning Installation
    Verified Review
    Do not go with this company!!! The owner, Stephen has terrible customer service practices. Many people could have built a great pergola, but we were focusing on the warranty behind the job and the customer service. First, if you ever call him, he will never pick up the phone. I had to communicate with him via text. His excuse was this was a small company and he cannot or does not have another person to answer every time a phone call to him is made. I always had to initiate the conversation and ask him when he was coming to do the job? We paid mid December, he said that he would place the order and that he would contact us when he could give an estimate on when they can begin the project. Granted it rained a lot, but January and most of February passed. Every time, I had to contact him and ask on an estimate on when he can start and he would always text me hopefully sometime next week. He finally began the project February 27. They completed the project on March 2. The pergola itself looks great. We discovered on March 6 that there were 2 columns that weren't screwed in. I texted Stephen and he said that he would take care of it. I gave him 3 wks and I texted him again. A week later, I texted him again and he said "Mira Mesa right?" I said yes and never heard a reply. I texted him again a week later and no response. I texted again the following day and no response. Now, over 5 weeks since the project was completed, he has yet to actually complete the project. Like I said, we have 2 out of 5 columns not screwed in properly. Terrible customer service. He also promises warranty behind the job done. He can't even complete the original job given to him. This man can't be trusted and you should NOT HIRE him and his company.
  • Jeff H. Dec 19, 2016
    Patio Cover and Awning Installation
    Verified Review
    Patio cover
    Great installation of my patio cover and willing to work with electrician to provide an amazing outdoor patio cover. However, the time delay and lack of communication in the initial steps was frustrating. Overall, happy with the work and the finished product!
  • Anton T. Oct 4, 2016
    Patio Cover and Awning Installation
    Verified Review
    Nice installation and design of my patio cover
    Steve did a very nice job and got it all done in 3 days. I would recommend him if you need a patio cover. He was very price competitive and responded quickly with any concerns I had.
  • Jesse O. Aug 27, 2016
    Window Installation
    Verified Review
    Poor customer service and it took much longer than estimated, but the windows are good.
  • Cathy N. Jun 22, 2016
    Window Installation
    Verified Review
    American Pride did an excellent job on a new sliding patio door and a very large dining room window. Both the consultation and installation went very smooth with no issues. Next time I am in the market for new windows, I won't hesitate to use them again. Thank you!
  • Janine D. Jun 11, 2016
    Window Installation
    Verified Review
    Poor communication prior to install which was frustrating, great product, and even greater installer, Derrick, very knowledgable and efficient. We love our new Windows.
  • Amanda S. Mar 15, 2016
    Patio Cover and Awning Installation
    Verified Review
    We needed a patio cover for our backyard. American Pride came out and suggested an allumiwood cover that would help block sun and provide an inviting environment. We couldn't be happier with our patio cover or the professional service we received. We highly recommend American Pride for your patio cover needs.
  • JT M. Nov 17, 2015
    We had a patio covered installed recently and we are both very pleased with the professionalism of the owner and the installation crew, as well as the quality of workmanship. We will recommend American Pride Enterprises Inc to our friends, family and neighbors.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Approx 9 to 12 / sq ft including labor and material for patio covers. Windows , approx 200 to 300 / window including labor and material, depending on size and style . We will beat all legitimate estimates no questions asked.
What is your typical process for working with a new customer?
I set up a no obligation appointment at the customers home. I DON T SEND SALESPEOPLE OR SUB CONTRACTORS! I am the owner , salesperson and contractor building all my projects. No middle man. I show pictures of projects we built and have samples to show my potential customers. I treat all my potential customers with respect and courtesy. If an agreement is met , I put everything in writhing and I keep all my promises. No salesoeople, no sub contractors , no gimicks. And I guarantee my prices to be the lowest using top quality material and top quality work. NO SHORTCUTS. ADDITIONALLY , I offer military , law enforcement, and senior citizen discounts.
What education and/or training do you have that relates to your work?
California State Contractors License. Sears and Home Depot certified contractor. 35 YEARS EXPERIENCE
How did you get started doing this type of work?
In 1979 there were 2 window and patio cover companies, and I started working for one of them. Stayed there 20 yrs . I was the GM. of all sales and installation operations. Got my contractors license in 1997 , 2 clarifications.
What types of customers have you worked with?
Professionals, retired seniors , military , just to mention a few . primarily single family homeowners.
Describe a recent project you are fond of. How long did it take?
Double A frame patio cover with full electrical package and ceiling fans.
What advice would you give a customer looking to hire a provider in your area of work?
Deal directly with the owner , when possible. Avoid SALESPEOPLE and SUB CONTRACTORS.
What questions should customers think through before talking to professionals about their project?
Getting the best possible price , using top quality material and top notch workmanship. Direct all your questions around these project elements. Ask to Deal directly with the owner and not salespeople or sub contractors.