|Sunday||8:00 a.m. to 7:00 p.m.|
|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
|Saturday||8:00 a.m. to 7:00 p.m.|
Lux Pro Clean
About this pro
1 year in business
18 hires on Thumbtack
Todd D.Oct 8, 2018VerifiedBrian O.'s reply
Hi Todd. I see we received a 3 star review from you. We cleaned your home 2 months ago and I never heard any complaints from you. What could my team do different to get to a 5 star review?
They quoted me $99 for both in the messages.Then the actual employee who came out to do the furniture made a phone call price Skimming the job.And $99 went to $275 and let’s not forget it doesn’t cover scotch guard $49 more now we’re at $324. So beware of what lux pro will do its called false advertisement and lying to your customer. Try Servpro they give you price upfront and it doesn’t change and then tell you ooh well you talked to the manager I’m just the employee and I think he just messed up. Miscommunication is not the customers fault do what you say and say what you’ll do.....Aug 5, 2018VerifiedBrian O.'s reply
We try to give everybody the best value at a fair price. What Cassandra isn’t saying in her post about our company is that she only paid $198 for two couches and lots of extra pillows cleaned also. And we do have a $99 special on each couch, so that’s what she was charged. She also made my technician wait an extra hour for her to arrive and start the job. We are sorry about your experience with us, but there is always two sides to every story.
Lux pro was very professional . We had them clean carpets, wash windows,& clean and seal grout. They did a good job except for the kitchen grout. I have been sick but a do need to call them for a do over on the kitchen. As professional and Curtis as they were. I have no doubt it won’t be a problem.Jul 7, 2018Verified
Really good price for the work and comparison to othersJul 6, 2018Verified
I like Daniel, he knows his way around carpet cleaning. He did an excellent job! I will happily recommend him and hire him again, he made my house smell and look good!! Good job Daniel!!’Jun 21, 2018Verified
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- What is your typical process for working with a new customer?We are a company built on 100% Customer Satisfaction!
- How did you get started doing this type of work?Started the business Cleaning Carpets and Tile & Grout flooring.
- What types of customers have you worked with?Anybody in Southern California!