Evergreen Carpet Care

Reno, NV

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About this pro

How does your service stand out?

We are a locally owned family business providing service to the Northern Nevada & California communities since 1997.

What do you enjoy about the work you do?

Our company places high value on our customers' experience. We guarantee a call back 24-48 hours after job completion to ensure your satisfaction with our work.

Location

Reno, NV 89502

Years in business

20

Number of employees

25

Times hired on Thumbtack

53

Reviews

20 Reviews
  • Vanessa C. Jun 14, 2017
    Mattress Cleaning
    Verified Review
    Speedy response.
  • Susan W. Jun 3, 2017
    Carpet Cleaning
    Verified Review
    The 2 guys that came were great. I think the dirty area could have been cleaned better though.
  • Ann S. Apr 25, 2017
    Carpet Cleaning
    Verified Review
    Carpets look great
  • Vicki C. Apr 6, 2017
    Carpet Cleaning
    Verified Review
    As advertised
    Carpet cleaner. Arrived within the stated time. Polite and efficient worker.
  • Audrea L. Mar 6, 2017
    Carpet Cleaning
    Verified Review
    The best!
    Everything went splendid; from the look to the smell to the finished result, in a timely manner too.
  • Shari H. Dec 15, 2016
    Carpet Cleaning
    Verified Review
    Very happy customer!
    We were in need of some urgent carpet cleaning due to pet stains. Evergreen Carpet Care responded promptly. We are very grateful for their great customer service and our now clean carpets. I especially like that their cleaning solutions don't have that terrible toxic odor! Thanks so much!!!
  • Diane P. Nov 26, 2016
    Carpet Cleaning
    Verified Review
    So very disappointed.
    The difference between the quote and the bill was horrific (275.00more}.They charged me for the entire area for pet treatment and the stains were not that wide spread. The way the paperwork reads is very misleading and I had the work done Tuesday and haven't received a call back.
    Customer S. Nov 26, 2016

    Good morning Diane, I'm sorry we didn't exceed your expectations however we will rectify the situation. I don't have the invoice in front of me but I will have Greg reach out to you today. Again we are very sorry we came up short. We will do everything we possibly can to make you a happy customer of Evergreen Carpet Care.

  • Danielle P. Nov 20, 2016
    Carpet Cleaning
    Verified Review
    Professional
    Arrived promptly, did beautiful job with our carpet. Fair pricing.
  • Amy T. Nov 19, 2016
    Carpet Cleaning
    Verified Review
    Cleaned carpet!!
    Had my carpet cleaned and it looks fantastic! Rich who did the cleaning was very nice and professional!
  • Terry B. Nov 12, 2016
    Carpet Cleaning
    Verified Review
    Good follow up
    They came in time worked about an hour maybe ninety minutes on three bedrooms. There was a problem with the high traffic area where the dirt hadn't all been extracted but couldn't be noticed until after the carpet dried. They called for an evaluation of their work, when notified of my issues they rescheduled a time and camr back and fixed the problem satisfactorily.
  • Mitchell P. Oct 26, 2016
    Carpet Cleaning
    Verified Review
    Outstanding experience! Colt came to my house today very respectfully. He told me exactly what he was about to do and executed. I have hired quite a few companies to clean and protect my carpets, but this was by far the best. I would recommend them to anybody. Thank you Colt!
  • Diane M. Oct 17, 2016
    Carpet Cleaning
    Verified Review
    great customer service
    cancelled service due to weather, but the gentleman i spoke with was very understanding. Will reschedule.
  • Joshua S. Oct 10, 2016
    Tile and Grout Cleaning
    Verified Review
    Hire this company
    Great friendly customer service. Final outcome of the cleaning is outstanding. Will hire again for future jobs.
  • Robert W. Oct 7, 2016
    Carpet Cleaning
    Verified Review
    Excellent carpet cleaning
    They were great! They did a super job cleaning the carpet, so we had them out a second time to do the rest of the house. Very dependable. I will definitely call them again.
  • David R. Oct 4, 2016
    Move-in or Move-out Cleaning
    Verified Review
    excellent service
    Matt the tech was great. timely and thoughtful about one needed to be done and did it very efficiently
  • Meg B. Sep 16, 2016
    Carpet Cleaning
    Verified Review
    Evergreen carpet care did a great job
    Very professional, arrived on time, and were dedicated to ensuring the cleaning was done well! I would definitely recommend them to my friends.
  • Frances A. Sep 7, 2016
    Carpet Cleaning
    Verified Review
    Great Job
    The young man came in and cleaned the carpets, removed the stains and finished quickly. He did a very nice job. I would ask them to come back
    Customer S. Sep 8, 2016

    Thank you for giving us the opportunity to work for you Frances, we really appreciate your business. You have a 30 day spot back guarantee, so if anything pops up please call us at 775-825-7569. Thank you so much for the great review! Shane C. Management

  • Chris H. Aug 24, 2016
    I have used Evergreen Carpet Care for carpet, rug, furniture and tile cleaning. They have done an outstanding job each time. I had one situation where we spilled a blueberry smoothie on our tan carpet. It was a mess. That same day, Evergreen was able to come out and completely clean the area & remove the stain. It was amazing. I highly recommend Evergreen Carpet Care. Their employees are very professional and they do a great job! I don't even look to anyone else now.
  • Rachel H. Aug 4, 2016
    Evergreen is able to provide service quickly and we are very happy with the work they do. We will definitely use them again!
  • Nikki C. Jul 27, 2016
    Customer S. Jul 30, 2016

    Thank you for your review Nikki C! Please don't hesitate to give out my name and phone number to any friends and family who you feel would also benefit from our 5-Star service! Thank you for your continued business and support of Evergreen Carpet Care!

Q&A

What is your typical process for working with a new customer?
Making sure they are comfortable with the service and price before we do any work. We always want to make sure we exceed expectations.
What education and/or training do you have that relates to your work?
We are certified in many aspects of the business.
Do you have a standard pricing system for your service? If so, please share the details here.
37.95 per room for cleaning. NO HIDDEN FEES
How did you get started doing this type of work?
Gave away free rooms of carpet cleaning in 1997 in Truckee. Evergreen was born. Started in the industry in 1984
What types of customers have you worked with?
Residential/Commercial
Describe a recent project you are fond of. How long did it take?
We are an OFFICIAL SPONSOR of The Reno Aces Baseball Club.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure there are "No HIDDEN Charges"
What questions should customers think through before talking to professionals about their project?
What exactly are their expectations when dealing with a cleaning company. We call every customer back within 48 hours of the job to make sure they are satisfied 100%.