FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
There are no hidden costs in our quoting. We try to ascertain all of your needs and preferences and give you a total upfront price right away. The price we quote you is the price shown on the total line of your invoice.
- What is your typical process for working with a new customer?
We talk with our client about what their desires are regarding their photo booth experience and types of photos they would like to receive. This includes working back and forth during the creative phase until the backgrounds for the photos are exactly what the client wants. Sometimes this is restructuring their wedding invitation into a background, or creating a logo background from scratch, or even finding something understated and elegant for backgrounds. We walk the clients through each step. They do not need to remember deadlines or anything. We send the initial reservation fee invoice and from their walk them through the rental agreement, the event questionnaire, the timeline between signing and their event, etc. 2 weeks before the event we send an invoice for any remaining balance due. 1 week before the wedding we send a "One Week to Go" email confirming all of the details of our participation at the event. By doing this we make sure expectations are clear on both sides and can address any outstanding tasks or differences in understanding.
- What education and/or training do you have that relates to your work?
One of our owners, Angela, has a BA degree in Marketing with a minor in Business Management. Her experience spans 20+ years in customer service, event planning, and management. Our other owner, Kathy, has 20 years in graphic design and digital arts. Her experience also includes business management with over 15 years in specialized finance for non-profits and events. Both of our owners are avid photographers who have been hired to do multiple commissioned projects.