FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We want our customers to receive a great value when they work with us. So we prefer to have our clients pay us a fixed all inclusive fee for our services. Our fees include the time to customize a program for an audience which involves phone interviews with a few people and the time to custom write material just for that program. Don focuses on putting together and delivering a great program, not how much time it takes him. If your budget is on the low side, please feel free to reach out to Don and inquire about the possibilities. For non-profit and smaller firms who may be on tight budgets, sometimes we can find a way to make it work. We LOVE to say YES! We also prefer fixed fees for consulting work but that may require us to charge expenses on top of that especially if we have to travel with people and visit many locations. For a consulting engagement, we do need to know a lot about what it will take to achieve your goals so we can estimate the time and resources involved before we can offer a quote.
- What is your typical process for working with a new customer?
Our service to you always starts with good conversations. We want to know as much as possible about your organization and people, what you want to accomplish, your issues, challenges, problems, goals, needs and more. The more we know about you and what you want to achieve, the better we can serve you. Everything we do from speeches, workshops and training to advising executives and owners to in-depth assessments and the development of solutions as consultants requires us to know as much as possible.
- What education and/or training do you have that relates to your work?
I have decades of life experience, research I've conducted to make my discoveries, and formal education. I'm a graduate of the UCLA Anderson School of Management's Executive Development Program. My undergraduate study at Cal State Northridge was in communications, public address and business. I've attended numerous workshops and training over the years in the areas of leadership, communications, strategy and selling. This more formal education is far surpassed by the research I've conducted using the companies I've worked for and consulted with. My discoveries include the true nature of leadership, how we influence people, how customers figure out what they value and use it to buy, what affects employee retention and engagement, and why the strategic alignment of strategy, structure and people is critical for organization success. I'm a co-author of The Character-Based Leader and have been active in Toastmasters for over 20 years. Currently, I'm writing three books.