Additional services needed
Furniture assembly and disassembly,
First off, I want to preface this by saying I spent weeks researching movers before finally landing on Cruz movers. I appreciated their speedy response, and their feedback on reviews posted which were pretty much all positive. We moved from a 4 story plus roof deck townhome in Fishtown to a house over an hour away, so I wanted to make sure the cost wasn’t going to be astronomical and that they would do a great job, especially with some of our heavier/pricier items (they had to move 4 couches!). I loved Cruz’s appraisal system which allows you to add all of your furniture you need moved and any additional needs or comments and then clearly quotes a price range. On day of move, the guys showed up right on time, calling us ten minutes prior to arrival. We were originally going to have 3 movers but I guess they saw how much we had and up’d it to 4 movers. This did bring the hourly rate up a bit but we were thankful for the extra guy, because ultimately it saved us money on time. They were very friendly and got right to work- taking apart bed frames Nd our very heavy dining table. Once they arrived to the new house they got right to work and were done in a few hours. I couldn’t believe how fast and efficiently they got everything in, and how friendly they were!! I can not rave enough about Jordan, Justin, Anthony, and Aaron! Everything went smoothly and price was at the lower end of quoted range! I just want to thank Cruz for such a positive experience and for such a great job! I will tell anyone that asks to definitely hire these guys!!Nov 29, 2018Verified
This was not my first time using movers to move my items but this is my first time working with this company they were very professional and have great personality I could not ask for more I would definitely hire them or recommend them two others that I know who needs a handMay 17, 2018Verified
****Updated review I had to remove a star which I didn't want to. I had a 2nd move from my storage to new place. I was a bit disappointed as the crew didn't have a dolly. I also noticed that there was not a lot of strategy in how they were going to execute the move especially that they had a new crew member on his 1st day. The new hire didn't even know his teammates names which surprised me. When it was time to pay, the lead team member assumed I was paying the tip in cash without asking me. I felt bad because I usually include it in my payment transaction so I had to ask him to call Cruz to figure out how to do it. I hope if I do move again and I chose cruz moves that there is an overall improvement with the teams that are sent out. 1st impressions always last and my 1st experience was with the owner and one of his long time team members.****The 2 men crew was awesome, engaging, professional and took care of our valuables. I appreciate their empathy towards our situation and the fact they helped rearrange my storage to fit all our belongings properly. Will recommend to others and will use the company again for our future move. I also would like to add the professionalism and customer service that Tasha bestowed upon us and 1st impressions always last.Jun 25, 2018Verified
had a terrific experience moving. guys were super courteous and respectful. owner is a cool dude. had some moving obstacles that they figured out and navigated the problems well. had a slight discrepancy with payment but was eventually resolved. for this the get 5 stars.Nov 28, 2018Verified
Replied to my request immediately. On time for the move and actually completed it in far less time than anticpated. Terrific company!Oct 8, 2018Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?We have no hidden fees!!! Part of making moving easy for you, is helping you know exactly what you are paying for. When we submit our quote to you, we list all of the services that are provided with our service. When you call us, we will discuss absolutely everything included in your move. For local, hourly rate moves there is a 3 hour minimum, with a service charge of one additional hour. *Tools and materials used during your move are included (cardboard, plastic wrap, furniture pads, rubber bands, tape, padded moving blankets, etc) *Furniture Assembly & Disassembly are also already included. *There are no additional fees for multiple flights of stairs, or long-carry (having to park a distance away from the entrance to your home). *Tolls are not included on hourly moves, and will be added to the total cost of the move, if applicable. *Parking Permits are not included (In certain cities, such as Philadelphia or Jersey City for example, you may need to obtain a temporary parking permit for the truck. That allows you to block off two parking spaces for 24 hours, so that we can get your items in and out quickly, saving you time and money. Otherwise, if we have to park the truck down the block or around the corner and carry the items a long distance, you can expect your move to take much longer to complete. That will cost you much more than a $25 parking permit! We will ask you where you are located, and discuss all of this on the phone with you early on. Payment can be made by cash, check, debit or credit card. Check payments are run through a guarantee system, and carry a processing fee of 4%. Payment by debit or credit card have a processing fee of 5%. We do offer military, senior, and student discounts. Just be sure to have the appropriate identification on you on moving day! Our team is ready and willing to answer any and all questions you may have. Don't hesitate. Give us a call today!
- What is your typical process for working with a new customer?Well, it can be different depending on the services needed. We proudly specialize in local moves. While we do offer free in-home estimates upon request, a local move is hourly based, so a specific inventory is not typically necessary. We will confirm the specifics of the move (stairs or elevators, parking restrictions, starting and ending addresses, scheduling) over the phone, and obtain a general inventory from you. Based on that information, we can provide you with an estimate as to the time and cost of your move. From there, we get you booked and set! With piano moving, we confirm specific details with you over the phone (piano type, stairs/elevators, parking restrictions, starting and ending addresses), and often ask for a picture. We offer you a flat rate, confirm scheduling, and get you booked and taken care of. For long distance moves, we offer a variety of cost options. We offer flat rates, or moves based on weight or cubic feet. While many of our customer prefer the flat rate option, there are many ways to go about the process. Give us a call and tell us about your unique circumstances. We will help you develop a moving plan to best fit your needs!
- How did you get started doing this type of work?We first got into this business when our son was born. We moved from Texas back to New Jersey to be closer to family, and the process was grueling. It was such a headache trying to find a moving company that was not only straight-forward about prices, but that offered personal service! Having had experience in labor positions for years, we decided to invest into a field we not only were capable of, but that was necessary for everyone! People are constantly moving, and we wanted to be the company that helped make that process a little less stressful, and little more friendly. We are all about personal service. When a person is moving, they are literally being suspended between these two places, and trying to line everything up just right to make that transition as smooth as possible. Next to death, a new birth, or a marriage, moving is one of the most stressful things a person can do in their lifetime, and they usually do it at least 3 to 10 times. Moving is more than just a job or a career for us. We help real people through what is often an extremely stressful and sometimes pretty emotional time. We are all about making a difference. Years later now, we look back, and can't imagine having done anything else!