FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge 6% commission and do not vary. Full-service dedicated professionals are worth more money than discount agents. Sometimes sellers tend to look at the commission instead of at how much they are netting from the transaction, as I have proven time and time again, sellers make more money through me, through higher prices and my superior negotiation skills. I've had sellers hire a discount agent because we are apart by 1% on the commission, and then come back to hire me because I perform when the other agent could not and I generally exceed expectations.
- What is your typical process for working with a new customer?
My direct clients are sellers. I start by asking why the seller wants to sell and how quickly they want to move. I ask a lot of questions to better understand my client's needs and how I may fulfill those needs, including the types of communication the client prefers. It is all about the client.
- What education and/or training do you have that relates to your work?
I started in the business in 1974 as a title searcher, so I understand how title companies work. Then I was an escrow officer, earned Certified Escrow Officer status, so I understand how escrow works. Then I bought the real estate company where I worked in 1979. I have also remodeled homes with my own two hands, and flipped for a while, so I know how to stage a home as well. In 2006, when nobody else wanted to handle short sales, I took that on, and at times handled 75 transactions at a time. That experience catapulted my business into the stratosphere, and I've picked up considerable knowledge that pales in comparison to other agents.