Midwest Detail & Powerwash
About this pro
Very unhappy with work left my water on after power washingJul 10, 2018VerifiedSammy M.'s reply
Arlen, thanks for the 5 star review you initially gave us. After going through the mediation Process with thumbtack regarding your complaint we left your water on we asked for you to have a contractor provide a report that showed we left the water on and caused damage. The report your contractor provided did not back up your claim, and you stopped responding to the mediator on thumbtack when they asked for additional information. We always try to accommodate all of our customers needs, however we do not take responsibility for issues on your property not caused by us.
We got our deck power washed and painted. Though the project was delayed due to weather, Sam was very quick in responding and letting us know when it will be done. The deck looks great after its done.Apr 23, 2018VerifiedSammy M.'s reply
Swetha, Thank you so much for the work ! We appreciate your patience and business !
Excellent service. Was done so quickly and looks amazing.Jun 14, 2017VerifiedSammy M.'s reply
Hi Melanie, thank you for the work, we appreciate your business !
Christina C.Jun 18, 2018VerifiedSammy M.'s reply
Thank you for the work !
Sarah S.Jun 13, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Every job we will look at and provide a free quote. We do not carry standard pricing, as each job we look at can be different. We address the needs of the customer and provide a quote based on those needs.
- What is your typical process for working with a new customer?Our first contact with a customer is usually a phone call or email to set up a free estimate. Once we arrive at the estimate we ask the customer what they would like done with the work they are doing. We then recommend what we feel their project may need to be done right, and look great. After that we provide a quote based on what the customer is looking for.
- What education and/or training do you have that relates to your work?We have been in business for almost 15 years. During this process our employees have taken classes, and been provided on the job training to ensure top quality work. We also have great relationships with all our vendors to provide top quality products, and warranties along with those products.