Hired 8 times
17 years in business
Angela V.Dec 7, 2018Verified
I got several quotes from various duct cleaning services here on thumbtack. Mr. Duct was the only quote I received who was also NADCA certified, and after speaking with Keith, who was very polite and professional, ultimately convinced me to go with his company. His quote was the highest I received, but being NADCA certified convinced me it was still the better choice even with the higher quote. The reason for the three stars, however, is that for the price I paid I expected a little more. I have two furnaces and asked the techs to do my first story furnace first so that my 1 year old son can sleep as long as possible before being woken up. They agreed. However, they still did the second story first and (before I was able to prevent him) ended up walking in my sons room while sleeping, turned the lights on, and searched around for the vents, obviously waking him up and startling him. I know this is a loud process but it would've been nice to delay doing his room until the end as I had asked. Secondly, I was told in my quote I would receive a live video feed inside my vents as well as before and after pictures to fully detail how they looked before and after the work was performed. I asked the techs about this too when they arrived. All that was performed was the tech sticking his cell phone inside the vent opening a couple inches and taking a cell phone picture. They showed me this on two vents before the work was done. No after pictures were shown to me nor was a live video feed from inside the vents taken. Plus, I would've expected something more than a cell phone picture taken a few inches inside the vent to document their findings, especially since they are NADCA certified. Ultimately, this was my first duct cleaning and so I have nothing else to compare it to. However, for the price I paid, my expectations were quite a bit higher. Sorry the attached pictures did not rotate properly, btw.Dec 6, 2016Verified
They did a great job! My ducts were disgusting - doubt they had ever been cleaned in this 20 yr old house. Able to come out next day after I contacted them. 2 guys come out to clean my air ducts were friendly, quick & did a great job. Showed me pictures of before and after and it was shocking! Would recommendDec 14, 2017VerifiedMr. Duct (St. Charles Office)'s reply
Thank you very much for your kind words. Please keep Mr Duct in mind for any future services needed!
Great work and very good price. They were on time and very professionalJun 30, 2017Mr. Duct (St. Charles Office)'s reply
Thank you for your review! Please keep Mr Duct in mind for any future services needed!
The guys showed up at the beginning of the window provided (I know that doesn't always happen, is just a fact of life. Some jobs take more or less time.) They were polite, explained what they were going to do and why and went about it. Our two story, two system house was done under the estimated time. I knew what my ducts looked like before they started, and I checked each one when they were done and it was night and day difference. While they were working, I could hear the build up falling through the vents down, knew they were doing it properly. Did not get the "Live Video" of the ducts being cleaned, didn't really need it. There was absolutely zero attempt at upselling me on anything. I already passed on their info to our neighbor whom is in need of the same work. Thanks so much! Can already sense the difference from just a few days ago.Sep 30, 2017VerifiedMr. Duct (St. Charles Office)'s reply
Thank you so much for the kind feedback! We are happy to hear everything went great and you can already sense the difference in the ductwork . If there is anything else we can help with please let us know! We look forward to working with you in the future
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Because of our up-front and honest pricing believes, your pricing is simply based off the few details for your home. For air duct cleaning, please provide the number of furnaces and the approximate square footage of your home. If your unsure, just see how many thermostats you have. For dryer vent cleaning, please let us know where your dyer is located and where the dryer vents on the exterior of your home. (1st floor, 3rd floor, etc.)
- What is your typical process for working with a new customer?First, we listen to understand the customer needs. We provide an honest quote and make sure to express the details of the service. We ensure to provide the tools to help you determine if an air duct cleaner you are considering is right for you.
- What education and/or training do you have that relates to your work?The Environmental Protection Agency (EPA) recommends that if you are going to have your air ducts cleaned, you have it done by a company that holds membership and certification with the National Air Duct Cleaners Association (NADCA). We're NADCA-certified for total HVAC care. Being a member of NADCA guarantees that a cleaner will follow a set of ethical guidelines and will service the entire HVAC system. The following points reflect on how to determine if the air duct cleaner you are considering is the right match for your home.