FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Sales Team quotes every surface by the Square Foot. All quotes are done in person.
- What is your typical process for working with a new customer?
We send out our Territory Sales Manager to walk the project and give out a personal quote for each specific customer. We sit down with the customer to answer all questions and explain the full process of our cleaning methods.
- What education and/or training do you have that relates to your work?
All Employees take a very detailed 15 video training course with course workbook. Upon completion of the video course they are required to take a test and must pass with 80% or better. We then move them to field training before they are certified to SoftWash properties. All staff must re-certify every year.