FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Many of our repairs have standardized pricing - since we complete repairs (big and small) of all kinds, we would provide it to the client once asked as a list isn't always correct depending on the amount of work that may be needed.
- What is your typical process for working with a new customer?
We obtain the information that the client is looking for (ex. a toilet is leaking and there seems to be an issue with the dryer). We will then ask for any tenant information (if applicable) or who to contact to schedule the repairs (unless a lockbox is on-site and usable). We dispatch our tech to be on-site and the tech will reach out to the person at the property within 36 hours to get this scheduled. Once completed, the tech will provide all information to Klasic Property Services and an invoice will be billed out to the client within a couple of days. Klasic takes credit cards or check payments but if the repair is over $1,000 and a credit card is used, there is an additional 4% merchant fee. Klasic Property Services also completes all follow up with the technician to make sure every repair is scheduled properly and also follows up with the satisfaction of the client and/or tenant living in the property.
- What education and/or training do you have that relates to your work?
Over 50 years of combined experience in the construction and maintenance field