FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The quotes are based on a per service rate rather than per hour. We offer discounts on recurring services and any additional services required. In this case you can be provided an itemized list of the quote upon request of the services.
- What is your typical process for working with a new customer?
We inspect and look out for the places that require work with the customer before starting any work. We take note of the details and particulars that they want dealt with. We also inform them of what we intend to do. We give them a timeline in which we expect to finish the work and what to expect. Quote is final and there are no hidden fees. Our goal is to get the work done no matter the time and effort.
- What education and/or training do you have that relates to your work?
We have great back ground in computing. This has been a critical skill set related to our work due to this platform. We have to remain “tech” savvy to guarantee professionalism, punctuality, work quality and responsiveness to ensure customer satisfaction in this highly technological era.