Utah Maids

Salt Lake City, UT

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About this pro

How does your business stand out?

Utah Maids is Utah's fastest and simplest maid service. - Book a cleaning on our site in 60 seconds or less. - Insured, Bonded, and Licensed. - Trained background checked cleaners.

What do you enjoy about the work you do?

We love offering an incredibly convenient and excellent cleaning service. Let us come clean your house while you're at work or running errands. We'll leave it spotless and smelling great!

Location

Salt Lake City, UT 84117

Years in business

2

Times hired on Thumbtack

175

Reviews

69 Reviews
  • Chris O. Aug 29, 2017
    House Cleaning
    Verified Review
    Was very professional
  • Kenneth W. May 17, 2017
    Terrible experience, first of all, their calendar said they were available for my date, I even got a confirmation email. No one showed up. I called and gave them a second chance, the cleaners did a mediocre job. Simply put, there's better options.
    Jaron H. May 17, 2017

    Hello Kenneth. What name was your appointment under? I do not show a Kenneth W in our schedule or in Thumbtack anywhere. Thank you.

  • Melinda R. Apr 26, 2017
    House Cleaning
    Verified Review
    Great service
    They were fantastic! I can't wait to have them back again next month.
  • Dustin D. Apr 8, 2017
    House Cleaning
    Verified Review
    Dirty blinds
    Not what I expect when I pay $250 for a deep clean.
  • Abhi C. Mar 29, 2017
    House Cleaning
    Verified Review
    reliable cleaning service
    Punctual, good quality cleaning
  • Brett H. Mar 16, 2017
    House Cleaning
    Verified Review
    First experience hiring maid, cleaning went great!
    This was one of my few experiences hiring a house maid to clean my home and i was happy with how easy it was to schedule and pay for this cleaning. Their prices and cleaning details on thumbtack were the same as on their website. They sent 2 maids to my home and they worked for about 2.5 hours total and afterwards my house looked great they got spots i didn't even think about
  • Blake H. Mar 7, 2017
    House Cleaning (One Time)
    Verified Review
    On time and fast
    The girls that came by really did do a great job for the first cleaning. They had a checklist for me to sign off on and there were only a few spots here and there that I noticed when I did a final walk through with them.
  • Lana L. Feb 11, 2017
    House Cleaning (One Time)
    Verified Review
    Horrible Service Nightmare!!!
    They were Horrible! Cost me more to replace damages then was to pay them for coming! I paid up front and was in hospital and wouldn't have paid if I would of known what I would come home to a week later when released from hospital. First thingame the maids didn't do what I ask to be done, they decide to clean out my fridge threw all my food away in fridge and freezer over 500 dollars worth of meat,dairy,seasoings,veggies,fruits. They clean pantry! Didn't really clean it just threw everything away and wipe down shelves. I asked for livingroom,front room be cleaned and organized. Not the pantry or fridge! St hey didn't do anything I asked and threw away hundreds of dollars of food and kitchen equipment that was in the pantry. If I would of had the health after getting out of Hospital I would of done more about it,but tI sick to deal with it at the time!
  • Cheryl N. Dec 28, 2016
    House Cleaning (One Time)
    Verified Review
    Unreliable
    Never showed up.....No phone calls...Nol emails
    Jaron H. Jan 3, 2017

    Hi Cheryl, I just checked our system, and it appears that you never scheduled a cleaning with us. We definitely want to make sure this is resolved for you. You can email me directly to: kati@utahmaids.com I look forward to hearing from you! Kati utahmaids.com

  • Becky P. Dec 2, 2016
    Deep or Spring Cleaning
    Verified Review
    Don't waste you time!!
    I had an appt on a Monday for 9:00, got a call at 9:30 that they were sorry but the maid that was to come to my house had ended up in the hospital, could we reschedule for Tues at 9:00, I said yes. 9:00 came and went, called and they told me they were running behind and would be here by 11:00. 11:00 came and went. Contacted them again at 1:00 and they thought they were here cleaning - no hadn't seen them. She tried to reach the maids that were supposed to be here said she didn't know where they were. Said she could reschedule me and I said no, already did that. Would never use them!!
  • Danyl W. Nov 25, 2016
    House Cleaning (One Time)
    Verified Review
    Fabulous!
    Hired for a move out clean. The new home owners did their final walk thru and commented on how fantastic the house looked. My Seller was very pleased with the price and response time. Thank you!!
  • Mardy R. Nov 17, 2016
    House Cleaning
    Verified Review
    great price. good cleaning, poor communication.
    First cleaning was good, second one seemed like they rushed and missed things. Ive been trying to contact them go over a couple changes but cant even get them to reply to my emails. customer service after the sale has been lacking.
  • Cory R. Nov 16, 2016
    House Cleaning (One Time)
    Verified Review
    Hiring again.
    I've been through a few cleaners already and I think these guys are finally gonna be the ones I keep. They said they'll keep sending the same team every time and they did great so far with the first clean.
  • Ann D. Nov 13, 2016
    House Cleaning (One Time)
    Verified Review
    Sad
    Sent them a message and never heard back
  • Jackie W. Oct 28, 2016
    House Cleaning (One Time)
    Verified Review
    Disappointed
    She showed up 30 minutes late and barely cleaned the floor in the kitchen. I had to go back an clean for an hour after she left.
  • Mark S. Oct 8, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Good job but had some oversights.
    Toilet was not well cleaned. They said they would talk to me about a follow up for a part of the place that was full of boxes but they didn't. I tried to contact them but didn't hear back.
  • Patrick K. Sep 29, 2016
    House Cleaning
    Verified Review
    Professional, courteous, and good at what they do.
    They are always on time. They are very nice. And of course, they clean very well :-)
  • Kristina R. Sep 17, 2016
    House Cleaning (One Time)
    Verified Review
    Just wow!
    Wow! Just wow! The house looks absolutely spectacular! The company may be new and figuring out some things organizationally- but the crew cut no corners and I am so pleased with our decision to hire Utah Maids!
  • Lisanne H. Sep 8, 2016
    House Cleaning
    Verified Review
    Fantastical
    Very thorough, courteous and joyful to have in my home. If you're not completely happy with your current house cleaners, give these ladies a try. And no, I don't work for the company, just a happy customer.
  • Kaylee P. Aug 29, 2016
    House Cleaning
    Verified Review
    When I came home my house was not clean at all. I contacted Utah Maids to tell them about my experience. They got back to me within a few days and said they would fix the problem. We emailed back and forth a few times, but they would take a few days to get back. They emailed me with a day and time that would work. I emailed them back saying that would work perfect. I never heard back from them. Maybe they never got my email. All I know is that my house was never cleaned and my card was charged.
  • Lori C. Aug 26, 2016
    House Cleaning (One Time)
    Verified Review
    The two women that cleaned were outstanding. The project was a challenge and they rose to the task. Will use them again in the future and have already recommended them to friends!
  • Jordan A. Aug 19, 2016
    House Cleaning
    Verified Review
    Hired Utah Maids for a deep cleaning and they did an absolutely FABULOUS job. Their website is by far super easy to navigate and they provided a fixed price on the site without having to come and view my home which was super convenient. They did a great job and I will definitely use again.
  • Lisa H. Aug 18, 2016
    House Cleaning
    Verified Review
    Helped me in a pinch - The cleaners were awesome and did a great job. Highly Highly Recommend Utah Maids.
  • Gregory H. Aug 17, 2016
    House Cleaning (One Time)
    Verified Review
  • Minja F. Aug 17, 2016
    House Cleaning
    Verified Review
    It had probably been 2 months since the last time I really cleaned my house well, and due to health issues I haven't been able to clean as well as I wanted to. Utah maids sent 2 cleaners and they both worked hard and long. After about 3 hours they asked to do a final review with me to make sure they met my expectations (something most cleaners don't do!!!!). I pointed out a couple minor things that I wanted done before they left. Then I signed their checklist to confirm that they had finished everything described on their website. Afterwards I was left with a home that felt great to be in.
  • Paul D. Aug 16, 2016
    Deep or Spring Cleaning
    Verified Review
    Contracted 3 maids for 4 hours each. 1st maid was about an hour late, the other 2 maids were about 4 hours late and left before their contracted time was up. Fridge, inside windows, vacuuming, floor mopping, dusting, were not done. DO NOT HIRE!!! Utah Maids. I have filed a complaint with the BBB.
  • Melissa T. Aug 8, 2016
    House Cleaning (One Time)
    Verified Review
  • Brett Z. Aug 1, 2016
    Move-in or Move-out Cleaning
    Verified Review
    The cleaner was only supposed to be there cleaning for 2 hours, but it took her 4 hours and she didn't quite finish. What she did clean she did great, it just took way too long.
  • Mary T. Jul 25, 2016
    House Cleaning (One Time)
    Verified Review
    Two people came to clean a big 2 story house with 5 bedrooms and 3 bathrooms for a one time cleaning. The kitchen and bathrooms were wonderful. Their boss only allotted 2 hours for the job and the downstairs family rooms did not get vacuumed or dusted. The cleaners did a great job but simply were not given enough time by the company to finish.
  • Koresh D. Jul 22, 2016
    House Cleaning (One Time)
    Verified Review
    I needed my home cleaned urgently because I was having an appraiser come by. My other cleaner had to reschedule last minute but I needed the cleaning done ASAP. They did a great job and saved me last minute. I will definitely be hiring again in the future.
  • Matthew T. Jul 21, 2016
    House Cleaning (One Time)
    Verified Review
    Great overall experience, the service was professional and friendly. Used for a "move in" and they did an amazing job! Will use again in the future.
  • Torrey H. Jul 18, 2016
    Deep or Spring Cleaning
    Verified Review
    Fantastic job! They did exactly what I asked them to. Other cleaners I have hired in the past have always followed a check list and have not allowed me to customize my cleaning. Utah Maids allowed me to customize and the cleaner did a great job!
  • James H. Jul 16, 2016
    House Cleaning (One Time)
    Verified Review
    It was the best cleaning company I've worked with. Andrew took care of everything perfectly and had the two gals out and get my home cleaned on such short notice. They did an amazing job and I would recommend Utah Maids to anyone else looking for any home cleaning. Thanks guys.
  • Jennifer M. Jul 15, 2016
    House Cleaning
    Verified Review
    I tried booking them online like I was instructed to but the price I received was much higher than I was quoted on thumbtack.
    Jaron H. Jul 18, 2016

    Hi Jennifer, We apologize that your experience with our booking software was unpleasant. The quote provided via Thumbtack was for a "standard" cleaning with no extras selected based upon the number of bedrooms and bathrooms of your home. I would have been happy to communicate this with you if I would have known your concerns. Thanks, Utah Maids

  • Jana H. Jul 14, 2016
    House Cleaning (One Time)
    Verified Review
    The team that came to clean were hard working and really professional. However, they only completed a fraction of what was outlined and paid for. When I called Utah Maids to see if there was a miscommuncation, those calls went unreturned.
  • Jake S. Jul 11, 2016
    House Cleaning (One Time)
    Verified Review
    Utah Maids did a great job at cleaning my home. I had a very small time frame to work with and they were very flexible in sending extra cleaners to make sure the job got done. The cleaners arrived on time and cleaned everything I asked for. I wanted an extra cleaning that I had not requested when I did my booking and Andrew was able to adjust my price and have the cleaners get that done on the same day. I'm very impressed with the service and willingness to get things done to the client's standards.
  • Junhao S. Jul 9, 2016
    Apartment Cleaning
    Verified Review
  • Gary M. Jul 7, 2016
    Move-in or Move-out Cleaning
    Verified Review
    The only satisfaction is receiving a full refund due to a poor move-out cleaning
    Jaron H. Jul 7, 2016

    Gary, We apologize about the miscommunication. The item that you were unpleased about was an oven cleaning which you had not selected to have done. When booking on our website there are extras that are needed to be selected for our cleaners to complete the task. We were happy to provide you with this refund due to the miscommunication and hope all is well.

  • Josiane D. Jun 23, 2016
    House Cleaning
    Verified Review
    Utah Maids cleaned my house of four bedrooms with three bathrooms. There website made it really easy to schedule and have add-ons like doing my laundry and cleaning my fridge. They arrived on time and go straight to the cleaning. I appreciate their attention to detail. It's hard to find a company that is reliable and I'm really excited to have them come back weekly.
  • Whitney P. Jun 18, 2016
    Move-in or Move-out Cleaning
    Verified Review
    I can honestly say the only thing I was impressed with was how well the refrigerator was cleaned. Other than that I would never suggest this company to a friend. EVERYthing about this experience could be better.
  • Cody M. Jun 18, 2016
    We had Utah Maids come out after some messy air bnb guests. Utah Maids did such a good job that it was literally more clean than before. Amazing attention to detail.
  • Amanda E. Jun 17, 2016
    I have gone through several other services and none of them had the detail and commitment to quality as this company. I was very happy with how clean they left my house!
  • Mc C. Jun 16, 2016
    great
  • Mike S. Jun 15, 2016
    Excellent Service, and very professional.
  • Cathy C. Jun 14, 2016
    House Cleaning
    Verified Review
    Only one person came and asked my daughters boyfriend what he wanted cleaned? He didn't know. She didn't bring a vacuum so she asked to use my daughters and it's not a good vacuum so you can imagine with 2 cats that it wasn't vacuumed well. I will not use them again nor would I recommend.
  • Jennifer G. Jun 12, 2016
    House Cleaning (One Time)
    Verified Review
    I hired Utah Maids to come and clean the walls, baseboards and dust my blinds. I also wanted the kitchen cabinets cleaned on the outside only. Bathrooms wiped down also. No mopping and no vacuuming. After they left I noticed that the bathrooms were not as clean as I do them myself. The blinds were okay, doors were missed all together and baseboards were hit and miss. Some were cleaned and others were not. The kitchen looked good though. The maid was in/out in about two hours. After contacting Andrew about the cleaning issue he offered me my next cleaning for $60 rather than the $125 I paid. However, after talking to other cleaning companies they guarantee at least 4 hours cleaning for the $125 charged for an initial cleaning. The maid was was very nice, however and really good with my pets. That's why I gave one star.
    Jaron H. Jun 13, 2016

    Hello Jennifer, We are sorry that your experience with Utah Maids was not up to your standards. We do a final walk through with each of the homes we clean to ensure nothing was missed. At the time of the walk through you expressed that things looked great and sent our cleaner on her way. We are sorry about the miscommunication and strive daily to fix any issues and ensure our customers satisfaction.

  • Claudia S. Jun 10, 2016
    House Cleaning (One Time)
    Verified Review
    Will not use this service again. The floors were left with residual on them. The oven is covered in some unrecognizable white cleaning solution. The fridge was rearranged with bottles of condiments tipped over on the side. Condiments ended up leaking all over the cleaned fridge.
    Jaron H. Jun 13, 2016

    Claudia, We apologize about your experience. These things should not have been missed in the 12 man hours that our 3 cleaners were at your home. We have offered to return to clean-up the spilled condiments and attend to the floors. We have a 100% satisfaction guarantee and we will always make things right for your customers.

  • Amy Y. May 26, 2016
    Deep or Spring Cleaning
    Verified Review
    I had never used a cleaning service before, so I wasn't sure what to expect. Utahmaids did an excellent job. Surpassing my expectations. I had the deep cleaning and was extremely impressed. I will definitely be using them again
  • Brianna W. May 24, 2016
    Apartment Cleaning
    Verified Review
    I hired Utah Maids to do a move-out clean on my one bedroom apartment. I was not present for the cleaning as I was at school all day. Upon inspection of the cleaning the next day (the day that I was supposed to be out of the apartment) I was appalled at the lack of cleaning that was done. I did not have time to contact the company and wait for someone to come out so I spent the next 2.5 hours cleaning everything that was missed (I also had to purchase cleaning supplies as everything was at my new apartment). The only reason I gave UM two stars is because the owner, Andrew, thankfully refunded the cleaning fee after I emailed him about the poor service I received. I will be sure to hire a different company for my cleaning needs in the future.
  • Michael E. May 22, 2016
    Apartment Cleaning
    Verified Review
    On time, hard-working, friendly, and got a quick appointment...thank you!!
  • Donald B. May 21, 2016
    Apartment Cleaning
    Verified Review
  • William R. May 18, 2016
    They came on time and did a great job. I'll definitely be having them back.
  • Spencer W. May 18, 2016
    Solid people, easy to work with. Would definitely recommend.
  • Brian E. May 18, 2016
    House Cleaning
    Verified Review
    They sent two maids to do a "deep clean" to remove drywall dust that was all over our house. The only thing they did was mop the floor and wash down the fridge. It took them 3 hours to do 20 minutes worth of work.
    Jaron H. May 18, 2016

    Hello Brian, I am very displeased that your experience with Utah Maids was unsatisfactory. I hope you can appreciate that we did not charge you and offered to finish the job. New construction dust takes a few cleanings to actually get all of the dust cleaned and we wish we could have done this for you over a couple of cleanings. We hope everything turns out well for you. Regards, Utah Maids

  • Tabitha H. May 13, 2016
    House Cleaning (One Time)
    Verified Review
    Such a wonderful experience. We have a baby on the way and had quite a few extras that we asked to have done during a deep clean and we are so happy with the service that we received! Both girls were very polite and hardworking! A couple of our extras that we asked for was the inside of the oven and the fridge and let me tell you, they looked as beautiful as the day we purchased them! Will absolutely use again. Considering a reoccurring service with them. Thank you, Utah Maids!
  • Rachel M. May 12, 2016
    House Cleaning
    Verified Review
    I appreciate Andrew for his understanding and his patience. Looking for a new maid service and finding Utah Maids has been wonderful thanks to the help of Andrew.
  • Shauna J. May 2, 2016
    House Cleaning (One Time)
    Verified Review
    They did a great job. Will use them again.
  • Chris W. Apr 21, 2016
    House Cleaning (One Time)
    Verified Review
  • Penn B. Apr 21, 2016
    House Cleaning
    Verified Review
    They came to deep clean my house and boy did they! I was extremely impressed with the quality of their work. Will definitely have them back!
  • Scott W. Apr 20, 2016
    House Cleaning (One Time)
    Verified Review
    The cleaning was okay for the most part but some items where flat out missed and they didn't do everything we had talked about having done (windows and walls). What they did get to was satisfactory for the most part other than the streaks and oven cleaner left behind in the oven (that I paid extra to have cleaned), bathroom floor was missed in some sections, outside of fridge was also missed and looks like none of the walls where dusted. I hate giving poor reviews, it is even harder because they where very very very nice, very good social skills, however this experience has kinda turned me off to the whole maid thing. It may have been an off day for them or something the also seemed rushed and I want to give them the benefit of the doubt but there was a lot missed.
    Jaron H. Apr 27, 2016

    Hi Scott, We sincerely apologize for those items that were not cleaned to your satisfaction. We appreciate you allowing us to return to your home to complete the job up to your standards. We are happy to hear that you were extremely satisfied with our 100% satisfaction guarantee and are excited to clean for you again. Definitely let us know if there is anything else we can do. Regards, Utah Maids

  • Julie H. Apr 20, 2016
    House Cleaning
    Verified Review
    Typical small home with new flooring,and paint. Things have gone great, they will be coming back. So easy to work with, and I'm pretty picky.
  • Rachel V. Apr 20, 2016
    House Cleaning (One Time)
    Verified Review
    Jenn did such an amazing job cleaning our home! She was friendly, courteous, and trustworthy. She arrived on time and was very thorough. I would definitely have her back to clean our home.
  • Jacob H. Apr 19, 2016
    House Cleaning (One Time)
    Verified Review
  • Mark H. Apr 18, 2016
    House Cleaning
    Verified Review
    Cleaning was not comprehensive and nothing really "Shines" like I have seen with other professional cleaners. Rings still in toilet. Floors aren't really clean.
    Jaron H. Apr 28, 2016

    Hello Mark, We sincerely apologize that your experience with Utah Maids wasn't 5 stars. We have a 100% satisfaction guarantee with our services and attempted to contact you to schedule another cleaning to rectify those issues. Please contact us at your earliest convenience so we can make things right. Regards, Utah Maids

  • Amanda D. Apr 12, 2016
    House Cleaning (One Time)
    Verified Review
    What a wonderful job Utah Maids did cleaning my home! I would absolutely recommend them to anyone!
  • Zack P. Apr 6, 2016
    Andrew with Utah Maids came on time, which I can’t say for other cleaning companies, and he was somebody that I felt I could trust being in my home. Great cleaning job as well!
  • Alex D. Mar 23, 2016
    I’ve spent so much time trying to get some annoying cleaning companies to just give me a price! Every other cleaner asks for so much information and wants to come out and see my place before they clean. Utah Maids has the price on their home page.
  • Juan K. Mar 20, 2016
    UTAH MAIDS is thorough and respectful with their cleaning service. Never have I ever had such a positive household cleaning experience. Delicate household items were left alone or cleaned around dependent on instruction. Dirty areas were spotless after cleaning, 10/10 would hire again.
  • Vicky V. Mar 14, 2016
    House Cleaning (One Time)
    Verified Review
    I was very impressed with the user friendly website. The quality and pricing beats other competitors around town. Thanks Utah Maids.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Absolutely. All of our prices are simple and publicly posted on our home page at UtahMaids.com
What is your typical process for working with a new customer?
Utah Maids has the simplest new customer booking process. On our home page, you simply select the number of bedrooms and bathrooms in your home and it will instantly show you the price. After that, select the date and you're booked! We will gladly answer any further questions our customers may have, among one of the most common being "Is that really all??" :)
What education and/or training do you have that relates to your work?
Our owner team consists of professionals in the cleaning, customer service, and technical backgrounds. All of our cleaners are vigorously interviewed and trained to ensure the best overall cleaning experience.
How did you get started doing this type of work?
We realized the service industry is outdated and people want instant pricing and speedy booking. Forget annoying quotes, book on our site in less than 60 seconds!
What types of customers have you worked with?
We do all kinds of cleanings from recurring home touch ups, move-ins move-outs, commercial cleaning, deep cleans, and more!
Describe a recent project you are fond of. How long did it take?
Recently we cleaned the home of a family who had undergone some family health issues and they were not able to clean their home on their own. We sent our crew in, they did their job, and the family couldn't believe how great of a job we did. They were so happy with the results, and they continue to be one of our recurring clients.
What advice would you give a customer looking to hire a provider in your area of work?
We really do everything we can to make the process as easy as possible for the customer. Like we said, you can book in 60 seconds or less and that is all that's needed! The only thing we would request is for the customer to organize a bit around their home so our maids can focus on cleaning.
What questions should customers think through before talking to professionals about their project?
Utah Maids would recommend that all homeowners are working with a legally registered business who is insured, bonded, licensed, and covered under workers comp. When doing so, you decrease your own risk as a homeowner in case an incident were to ever occur.