What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing can vary depending on your individual needs but our traditional three fees that we charge would be: first fee being our Management Fee which is 10% of the monthly rent collected or a minimum of $100 (this is what we charge for our accounting services, 24 hours emergency maintenance coordination, & our expertise in managing your investment), the next is our leasing fee of 50% of one full months rent which is charged when we have to fully market a home for lease and find a new tenant for your property(this charge covers the commission paid to the procuring agent of the tenant, marketing the property for lease on advertisement websites and on the Multiple Listing Service MLS, & to prepare all the legal documents to execute a lease for the property) this is not an upfront fee but will come out of the first full months rent collected, the third fee charged is a lease renewal fee of $150, this pertains to those owners that their tenant decides to renew at the end of their original lease or owner's that sign on with us and have a tenant going month to month and need us to put them on a new lease (this charge covers the process of evaluating if a tenant should be renewed with based on their past performance in the home with regards to taking care of the home and lease payment history, negotiating a new lease amount, and preparing all the legal documents to renew a tenant for a new term). As mentioned above these are our traditional fees, but these fees can be negotiated depending on your situation, how many properties you may own and the location of those properties .
What is your typical process for working with a new customer?
When working with new clients we typically like to have our initial meeting at our office in Stone Oak. This way our clients can get a better idea of how our team works. Our Director of Business Development Lorena Jáuregui de Birdy will also take the time to sit with potential clients and go over our Property Management Agreement, Texas Property Code and everything else you may need to know before making a commitment in having a company manage your home.
What education and/or training do you have that relates to your work?
Our company is well trained and educated in our profession, starting with out company as a whole. Birdy Properties is a CRMC® which is a Certified Residential Management Company thru NARPM® the National Association of Residential Property Managers. This Certification is granted after a long application process over a few years and completed with a full company audit. There are only about 50 CRMC's in the Nation. Our President and CEO is an MPM® (Master Property Manager) & RMP® (Residential Management Professional) both thru NARPM® as well as a CPM® (Certified Property Manager) thru IREM® (Institute of Real Estate Management). Brian Birdy is also an Instructor for NARPM® as well as SABOR® (San Antonio Board of REALTORS®). Our Company has a total of 8 Graduates of the Texas REALTOR® Leadership Program and 3 in the program this year (2016). The many other Certifications and Designations our Team Members hold are MPM®, RMP®, CSS® (Certified Support Specialist), CMC® (Certified Maintenance Coordinator), ABR® (Accredited Buyers Representative), CHMS® (Certified Home Marketing Specialist), CMRS® (Certified Military Residential Specialist), MRP® (Military Relocation Professional). Our Office is very active in Leadership with NARPM®, Brian Birdy is a Past President of the San Antonio Chapter, Past Southeastern Regional Vice President, & the 2016 National Treasurer. Gregg Birdy is the 2016 San Antonio Chapter President, Melissa Lofton is the San Antonio Chapter Vice President, Lorena Jáuregui de Birdy is a Director with the Chapter. 9 others are Committee Chairs for the Chapter as well. Birdy Properties prides our selves on being one of the most influential and well educated companies in the Nation.
How did you get started doing this type of work?
Our company started with my Father, Barry Birdy, Retired Air Force CMsgt while still active duty stationed at Randolph AFB. While others were getting PCS orders they would ask him to watch over their homes while they were gone. He started with 1 home and then before he retired he built up his portfolio to over a dozen homes. I spent 15 years in the Air Force before joining my Father to help take over the family business in 1999. Since then we have grown our Management Portfolio from about 80 homes to well over 1000 homes and to be the Largest Residential Property Management Company in San Antonio. (*According to the San Antonio Business Journal).
What types of customers have you worked with?
We work with a large variety of property owners, but our largest group of owners would be military & civilian owners who have had to move out of the area and need someone to manage their property. We also work with many multi-property owners, large corporate investment groups (Private & Publicly Traded), owners that inherited properties, owners wanting to downsize or upgrade to a new home, Multi-family properties, Apartment Complexes, owners with homes on ranches and everything in between.
Describe a recent project you are fond of. How long did it take?
A recent event that happened is one that we are very proud of how we were able to handle the situation. Early April 2016 the San Antonio area had 3 major hail storms that caused Millions of dollars of damage to properties across the city. We had about 50 homes with broken windows and damaged roofs, but with the size of our office staff we were able to walk those properties and all of our vacant homes in just 24 hours. Those home were secured and were ready for Insurance evaluation which made the tenants & owners feel that their investment property was protected and would be corrected in a timely manner. When we talked to other management companies in the area the next week, some of them had not been to all of their homes yet which shocked us since we had already seen the damage that was caused from the "Natural Disaster".
I think the best thing about our company is how we work, we have many teams all specializing in different aspects of managing your home but we work as one. This type of work dynamic allows us to take on projects with investors with 50+ doors without it affecting our owners with single family homes.
What advice would you give a customer looking to hire a provider in your area of work?
When looking for a provider we highly recommend you meet your potential Property Manager at their office. This will give you some better insight of how the office works and gives you the opportunity to meet the company team members which will be managing your biggest investment. Does it seem chaotic? Organized? Did you get that warm and fuzzy feeling of ease when meeting the staff? You want to be able to feel comfortable with which ever company you may choose to hire.
You will want to ask about their fees, pet policies, tenant screening processes, who will your point of contact be?, how much security deposit do they collect from your future tenants?, their eviction process, do they do reviews? (walk-thrus of the property while the tenant is occupying the property), what kind of insurance do they expect you to have?, is their a required owner's reserve? (funds held by the manager for costs associated with the property).
What questions should customers think through before talking to professionals about their project?
The main question you should think about would be what parts of managing an investment property do you not want to do and would like to have a Professional handle for you? Do I want to be a hands-off owner or do I want to be very involved in the day to day aspects of managing my property? If you do not already know the answers to those questions you should take advantage of our No Cost Consultation to go over your options of having someone manage your home. Let one of our professionals guide you through the process, help you with the questions you should be asking and talk about scenarios to see if having your home managed is your best option. We are also available to help you through the process or selling your home and helping you purchase personal & investment homes.