|Monday||9:00 a.m. to 6:00 p.m.|
|Tuesday||9:00 a.m. to 6:00 p.m.|
|Wednesday||9:00 a.m. to 6:00 p.m.|
|Thursday||9:00 a.m. to 6:00 p.m.|
|Friday||9:00 a.m. to 6:00 p.m.|
|Saturday||9:00 a.m. to 6:00 p.m.|
About this pro
so far so goodJun 27, 2018Verified
Jennifer cleaned my house within an inch of its life. She cleaned it more thoroughly than it has ever been cleaned in the 13 years I’ve lived here. I told her that I was having a party for my daughter’s 16th birthday and she made this place shine. She rearranged furniture, she decorated, she put up lights outside, and she made the most amazingly beautiful cake. I can’t wait to work with her again.Oct 29, 2017Verified
ProOrg provided exceptional organizing services at a moments notice. I chose ProOrg based on their knowledge and reputable expertise in multiple organizing services. ProOrg's philosophy in organization by category and in a particular order.Jun 19, 2018Verified
ProOrg is extremely unprofessional. Jennifer the owner is disorganized, has excuses almost daily on why is late or “misunderstood” something. Worst part is through her engagement one of the folks she brought in stole from us. Although Jennifer admitted it and shared that this happened with another customer she never replaced anything and disappeared, not responding to calls or text to resolve the situation. Very unprofessional. Do not hire unless you want your items stolen, be overcharged and be lied to.Jun 13, 2018VerifiedJennifer W.'s reply
Dear Talin, due to ProOrg’s inexperience in dealing with negative reviews, we took to the internet for suggestions on how to reply. Our research showed humility is the best policy and to accept all complaints, threats, false information at face value and apologize; however, there was no relief from posting an apologetic reply. Please consider the following unmentioned facts: it is not uncommon for items to get misplaced or lost during relocations. Other parties were present during your move including movers, resident staff, delivery personnel, out of country guests, maintenance workers. You posted reviews online warning readers not to hire ProOrg due to theft. However, on 4.15.18, 2 weeks AFTER you reported items missing, you hired ProOrg for a 2nd time for an even larger job out of town. You chose to hire ProOrg over a local, less expensive company because of the exceptional work ProOrg performed. To quote you directly, on 3.16.18 you messaged “I AM VERY HAPPY WITH EVERYTHING YOU HAVE DONE. I WANT TO MAKE SURE THAT YOU AND I ARE ALIGNED FOR FUTURE BECAUSE IT WOULD BE GREAT TO CONTINUE TO WORK TOGETHER. WE ALWAYS NEED HELP AND I LOVE YOUR WORK ETHIC, PASSION AND DETAIL.” Upon final invoice for the 2nd job you expressed concern over the price increase from the initial quote. It was understood this increase was based on the additional scope of work, including, but not limited to, replacement of exterior solar lights, painting 2 full rooms rather than touch-up paint, the removal of additional items for donation drop-off, transportation of items to storage 90 miles out and an unplanned walk-through with a property management company. Upon your reluctant and delayed payment of final invoice you threatened to blacken the company name by posting negative reviews across several social media channels unless I produced an invoice for the overall costs of both jobs combined and supposed missing personal belongings for submittal to your manager for relocation reimbursement. It was at this point ProOrg found it in our best interest to fire you as our customer.
Jennifer is great at what she does and she is an extremely hard worker doing whatever is necessary to get the job done. I had no idea what I was doing, so I left it all to her expertise and was extremely satisfied. I would certainly recommend her to anyone who has the daunting task of unpacking and decorating/moving into a new place! Life saver!Apr 8, 2018Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?ProOrg's organizing services are based on the amount of time and number of organizers needed to complete your project. ProOrg bills at an hourly rate of $65 per hour for a lead organizer (LO) and $35 per hour for additional supporting organizers (SO). The utilization of multiple organizers for particular tasks will improve process efficiency and save client time and money.
- What education and/or training do you have that relates to your work?BA in Organizational Psychology, University of California Santa Cruz
- What types of customers have you worked with?Our clients come from every walk of life. Short term clients have a specific goal such as relocating, downsizing or organizing a specific space and generally require 1 - 3 organizing sessions. Long-term clients, on the other hand, elect for recurring follow-up appointments beyond the initial project for ongoing coaching to deal with psychological or emotional issues around their clutter. We service clients that are experiencing disorganization in their current lives as well as those who have not yet experienced any disorganization but seek out a system plan for an anticipated event, (i.e, Parents-to-be wanting a safe and functional nursery for their new arrival, individuals wanting their digital files/photos organized, individuals who have a desire to go paperless as well as companies and organizations wanting to organize warehouses or offices to increase efficiency.