FAQs
- What is your typical process for working with a new customer?
I listen to my customer's concerns and issues and I give them a short evaluation of what I think it would take to solve the problem. I work on-site, or I can log on to my clients' computers remotely. I usually follow up with an email or phone call a few days later to make sure the problem was solved to my customers' complete satisfaction.
- What education and/or training do you have that relates to your work?
I have a Master's Degree and also I am an MCSE (Microsoft Certified Systems Engineer).
- How did you get started doing this type of work?
I worked for a small consulting firm for a few years and I really liked the independent problem solving the job not only allowed, but required. I decided to strike out on my own in 2009.