FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I typically work through a retainer system per hourly basis. A retainer is a deposit which essentially acts like a secured credit card against which I log my hours against. On very clearly defined projects I also develop fixed pricing, but those come with considerable restrictions. Either way, I always provide you with top-notch service.
- What is your typical process for working with a new customer?
We typically start with a phone or in-person conversation for us to understand exactly your needs. We begin by asking you key questions and what exactly you will need, and in particularly from us. Based on that picture, we provide a full proposal that lays out in detail deliverables, cost and turn-around time.
- What education and/or training do you have that relates to your work?
12+ years experience with website development, marketing, and business experience.