Rafael's Computer and Electronics Repair
About this pro
I recently hired Rafael to help troubleshoot a problem with my PC booting. He was very flexible and communicative while scheduling, and arrived on time as promised. Rafael came prepared with all the resources needed to troubleshoot and solve my issue. Also, he was nice and willing to accommodated my curious questions as he worked. He will be the first person I call if I find myself with computer issues in the future. I recommend you do the same.Mar 10, 2017Verified
Rafael was great. A little hesitant using this app for the first time but gave it a try and chose Rafael. In his initial message he seemed to understand the issue and his rate was middle of the road from the several quotes received. He worked with me over a few days to diagnose the issue when my laptop crashed, recover data, install a new hard drive and reinstall Windows. I would definitely use him again for computer problems/needs.Mar 1, 2017Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?I generally give quotes by the amount of time required to fix the problem, as well as bill for spare parts and extra costs additionally.
- What is your typical process for working with a new customer?I will first solicit information about your specific problem or issue by phone or by email. If I am able to diagnose your problem without physically inspecting your hardware, I will give you a rough time estimate as well as costs for replacement parts (if applicable). I will then make an appointment to visit you and perform the fix. If necessary, I am willing to meet several times.
- What education and/or training do you have that relates to your work?I am an electrical engineer by training and have been hacking and tinkering with laptops and electronics for many years now, so I've accumulated significant knowledge about current hardware and software as well as general electronics knowledge.