|Monday||7:00 a.m. to 5:00 p.m.|
|Tuesday||7:00 a.m. to 5:00 p.m.|
|Wednesday||7:00 a.m. to 5:00 p.m.|
|Thursday||7:00 a.m. to 5:00 p.m.|
|Friday||7:00 a.m. to 5:00 p.m.|
|Saturday||7:00 a.m. to 5:00 p.m.|
About this pro
Too pricey. Quoted me almost double than what other service company charges for deep cleaning. Do not recommend.Aug 1, 2018VerifiedGregory K.'s reply
Krupa, You marked us as booked and left a review right after even though we did not work together. This review should not be allowed based on your budget of pricing for your move out cleaning and we will be fighting to have this removed. Our prices are fair and are average in terms of prices in the industry. Even with that, we offer easy to use software, around the clock customer support, and we pay our teams well for the great work they do. Thumbtack has many small individual teams or solo cleaners who can charge half of what most companies charge. That does not mean that we overcharge for our work and is unfair of you to say so. You sent in an incredibly detailed list of things needing to be done for your moveout including polishing of certain areas and interior and exterior. These details are listed below: Expecting Basic Cleaning plus following items: Ceiling fan blades (washed) Light fixtures (hand washed in place / not removed) Blinds and shutters (vacuumed or washed) Mini-Blinds (dusted and washed ) Moldings, woodwork, and window sills (hand washed or wiped) Baseboards (hand washed or wiped, reachable w/out moving furniture) Lamp and lampshades (dusted or vacuumed with attachment) Pictures and knick-knacks (hand wiped) Furniture (polished, fronts, sides, legs and or vacuumed) Stovetop and drip pans scrubbed All Cabinet fronts cleaned All doors (washed) Light switch plates (washed) Countertops and backsplashes (washed) Mirrors (Windexed all the way to top*) Tub / Shower tiles (double scrubbed if build up) Wastebaskets (emptied / washed/relined) Beds made (includes master and any additional beds) Stairs (vacuumed, wood washed) Floors (vacuumed and/or mopped includes closets) Vacuum all carpet crevices (crevice along the edge where bugs, animal hair, carpet fibers collect) After several conversations, we even adjusted our price for you and you mentioned that it was still too high. That is completely fine if you would like to find a cheaper service, but that does NOT warrant you to rate our service a 1-star because it does not fit your budget. I ask you politely to remove this review or we will take action to have it removed.
They showed up on time and got right to work! Periodically they would ask me to check something to see if I was happy with it or they would explain that a certain stain would not come out. And they did a walk-through with me when they were done to make sure I was satisfied with their work, which I was!Jun 19, 2018Verified
Experienced that the workers were cutting the hours short and stopped contributing to the work. Cleaned surface was only for the visible area only when it was requested for deep moving in/out cleaning.Jun 17, 2018Verified
We called for service for a 1 hour clean up after a party. I spoke to the manager on the phone, confirmed the date a few times and had a receipt with the date for the cleaning, time, and address. The maids never showed up! It was a horrible embarrassment and stressful for the guests of their own party to have to clean up the party. I wish I could rate less than 1 star.May 21, 2018VerifiedGregory K.'s reply
Hi Tracy, I apologize again that the team didn't make it on Friday. As I mentioned, we have some new teams still adjusting to our software and this seems to have led to a miscommunication. Either way, we dropped the ball on your cleaning and I really do apologize. I hope you're willing to take me up on my offer as we'd like the chance to make this up to you. Shoot me a message at any time.
Although the cleaning and personal was unfit, their corporate office was very responsive and compensated the project.Apr 20, 2018VerifiedGregory K.'s reply
Thanks much for your honest feedback, Amanda. Glad we had the chance to speak with you about that a bit and we look forward to working with you again in the future to make sure the experience is up to our full expectation. Thanks again and we look forward to hearing from you :)