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overall lots of care to packing our large art and piano. One thing that was a bit disconcerting - a very expensive and brand new Briggs and Riley suitcase was packed by them and somehow never made it out of the box. Also, pack your own wardrobe boxes. They stuff a whole bunch of other things in with the clothes and about 1/2 of my professional and dry cleanables were totally smashed and wrinkled and I had to have them re-pressed and cleaned. Also, a brand new blouse had it's sleeve sticking out of the wardrobe box and was snagged, thus ruined. And the tag was still on it! Also, make sure that you get an accurate bid from them. They grossly under-bid our job and were over halfway through the packing procedure before they let us know they needed another truck. This made the total bid go up by at least 1/3 of the total. What were we going to do? Say, "never mind! unload the truck?" Not likely. The other thing is that one of their moving trucks left a huge oil stain on our brand new driveway. It wasn't the fault of the truck, but an operator error. Phone service was great, but when we talked to them about compensation for the driveway, the shirt and the suitcase, they said to file a claim. I hope they honor it, but when we talked with them about the suitcase, the first few phone calls, they remembered it, but by the 4th or 5th call, they denied ever having seen it, even though I was specific about that suitcase during packing because I had intended to use it for a business trip a couple of weeks after the move. I wish I would have moved it myself. I do have a picture of the suitcase in context of the other items that needed to be packed, but it then becomes a case of "he said she said." We shall see. Claim will be submitted. If they make it right, I will give them 5 stars.Jun 9, 2018Verified
Being a mover is hard, back busting work, with minimal reward. Assembling an effective front line employee work force I'm sure, must be a challenge. Having said that, this team of 5 did just fine. Punctual,professional, including 5 hand shakes. We did a prework walk through. Completed some paper work, and they were ready to go. When done, a post work walk through, payment arrangements, paperwork, and done It did take along time! A total of 9 hours. They forgot a few things which prior to driving off, added to inventory.Jul 22, 2017VerifiedMy Move R.'s reply
Thank you for your business Kevin. Your feedback is incredibly important to us and we look forward to providing you with excellent service upon delivery as well.
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- What should the customer know about your pricing (e.g., discounts, fees)?For local moves, 3 men and a truck start at $145 per hour with a flat, one time $75-$145 drive and truck fee. 10% off the final bill when you mention Thumbtack (local hourly moves only.) We provide guaranteed prices when coming to do a free in home estimate.
- What is your typical process for working with a new customer?For local moves, a phone estimate is typically all we need to get you quoted. For long distance and international moves, we certainly provide free in home quotes to ensure that we accurately assess your relocation. Free in home quotes are provided at your convenience and for your peace of mind.
- What education and/or training do you have that relates to your work?We carry over 10 years of experience in the industry and connections with some of the largest domestic and international moving companies in the industry.