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Oh my wow! These two women are professionals more than I’ve ever had before! I requested a cleaning last minute and they went above and beyond. They were friendly, low-maintenance, and awesome! Can not recommend enough.Feb 22, 2019Verified
The ladies are awesome! My only hesitation in leaving a review is that I don't want to share them. Not only is Southern Comfort Cleaning Services my go-to house helpers - I've already booked repeat service & am planning to increase frequency -, I have made two new friends! Besides being sincerely kind, caring and funny they exceeded "good". We haven't completely settled in nor unboxed/sorted our life's "junk" and I was/am embarrassed. Tammy & Angie put my mind at ease, had ZERO judgment and got to it. Our only child has autism among other challenges and leaves some gross atypical messes in his wake. Tammy and Angie told me stories of their own kids as teenagers which made me so relieved! They really have seen EVERYTHING. How they got Mastiff slingers off the walls above my eye-level is astounding! Angie made it the wall look slinger & drool-free. When my husband got home he was open-mouthed SHOCKED how great our house looked. It squeaked! Every inch! He didn't hesitate at all when I said I wanted to have them on a regular rotation, especially when I told him how little Southern Comfort Cleaning Services charges for such a huge, ADHD-cluttered, dusty, furry, slobbery, teenage-guy-biohazard/funky, multi-Mastiff home! Southern Comfort Cleaning Services' attention to detail monumentally surpassed my standards and illuminated things to clean and maintain that I have never thought of, even before I became physically disabled. As a bonus of gargantuan size Tammy & our 5 year old mastiff rescue fell in love immediately and enjoyed a mutual attention-fest. My girly is NOT 100% emotionally sound - never has been - so the fact that Tammy and Angie were really cool with her and the relationship was mutual got me in the feels. Our most recent rescued guy stayed in his "condo" in a guest room. I was told he is leery of strangers and he hadn't "bonded" with ALL his furever family members just yet. His first "chosen" human was our son, his second my husband. I'll happily take 3rd favorite. He's been so therapeutic for each of us, including his new sister who had sadly become the sole pet pack member for the first time in her life. We honor the legacy of the rescued animal; when they cross the Rainbow Bridge we save another dog. Back to Southern Comfort Cleaning Services: Their pricing is ridiculously economical, particularly for the time and level of service they provide. Contact & hire them - you will be happy you did - I call dibs!Oct 10, 2018Verified
What a shame. I used this company because they mentioned a specialty was their move-out cleaning and I needed the cleaning the same day of our movers coming to load everything on the truck. My new job was arranging relocation for me and I had to leave to be in the new city the next morning. This was going to be a very quick turn but luckily was planned well in advance. Feeling like I was in good hands, I arranged to include a tip for the ladies who showed because they were able to accommodate the quick turn project without delay to allow the entire process to work as needed. Unfortunately, the property did not pass inspection and when I alerted this company that I needed someone to go back to the property and fix the few things that needed cleaning so that I can get my deposit, I was told they would happily do so. But they never did. I also had to ask for a formal receipt to show my original payment and was told they were “so busy” they forgot. I’m a stickler for holding your word when you know you’ve done shotty work and owning up to what you say you’ll do. I wish I would have selected another cleaner who not only would have cleaned the place thoroughly the first time, but would have made sure I had a clean enough place to pass inspection. Not only did I not get my deposit back, but I paid for a cleaning that wasn’t clean.Jun 25, 2018VerifiedSouthern Comfort Cleaning Services's reply
Crystal, We are truly apologetic about your deposit situation. After waiting for a reply from the property manager as to when we could return to the property. We finally got a reply from her, after calling a third time, telling us she had already completed the inspection. Had she responded to our calls and email in a more timely fashion we would have remedied the few areas we unfortunately missed. Also sending two invoices that we're not acceptable we did send a third. Again I apologize for the inconvenience this has caused you and hope for future cleaning companies that the property managers responses are as quick as theirs to remedy any situations. Be safe in your travels and future ventures. Southern Comfort Cleaning Services
Had two polite ladies come and clean the entire house in about two hours. They were patient with me as I was reorganizing, and cleaned very well. Will use this company again!Jan 5, 2019Verified
Tammy and Angie came to our home, sight unseen, and did an amazing job! We have an older home with original wood floors and it needed a lot of TLC. They came in and cleaned every surface and made our home feel clean and comfortable for us to be in. They were very professional and easy to work with, they made it easy and gave us confidence to walk away knowing they had it covered. We plan to continue working with them in the future to clean our home and we have recommended them to our family as well. Overall great experience!Nov 20, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing is set up to be competitive while still providing the utmost quality service to all our clients. Discounts do apply when a regular schedule is booked.
- What is your typical process for working with a new customer?To continue our high standard of service we meet with each client to provide a specific package meeting their individual requirements. Packages are adjusted at the clients request.
- What education and/or training do you have that relates to your work?Our company is bonded and Insured for the peace of mind of our clients. Having been in the hospitality and service industry for decades we offer the professionalism and quality service to each client as an individual.