|Monday||8:00 a.m. to 5:00 p.m.|
|Tuesday||8:00 a.m. to 5:00 p.m.|
|Wednesday||8:00 a.m. to 5:00 p.m.|
|Thursday||8:00 a.m. to 5:00 p.m.|
|Friday||8:00 a.m. to 5:00 p.m.|
NW K9 Bed Bug Detectives & Pest Control
About this pro
7 years in business
13 hires on Thumbtack
Susan was kind. Explained their process etc. Darcy and Al were great at the house. Thorough though we had boxes everywhere since we just moved in. Explained what they saw and what they did. I was overall very satisfied and will be using them for maintenance as well.Jan 19, 2018VerifiedSusan C.'s reply
Hi Santhi Thank you so much for taking time out of your busy day to post such a wonderful review! It really helps especially since we are In the process of increasing our pest control portion of the business. In the past weeks only provided service for BedBug so thank you again!
NW K9 were awesome. They came out promptly and were knowledgeable. They identified the entry way of the nest from the carport and also went up into the inside attic to check. Alpine dust were spread and they all died off. Since the first trip, they didn't have the inspection camera w/ them, they came out a second time to identify where the nests were. They found them and since they were small paper wasps' nests. They needn't be removed. Thanks again for great customer service!Sep 26, 2017VerifiedSusan C.'s reply
Hi Calvin, thank you so much for taking the time to review our company! I am so pleased we were able to resolve your wasp problem. If you ever need us again we are here. Kindest regards, Susan
We pretty much freaked out when we found a bed bugs in our home and contacted a few companies right away to get estimates. Northwest K9 was an estimate in the middle (which we like), and several factors impressed us right away. Susan set up a phone call with me the day I asked for an estimate, and we spoke for about an hour (on a Sunday, on her own time, answered my many questions, freely offered knowledge and advice). No other company we contacted came close to their customer support, with no strings attached. They didn't require an inspection but trusted the photos I had, and went out of their way to schedule treatment on a day that worked for us. The technicians themselves were a few minutes early (called before they came), very friendly and professional, and took extra steps to safeguard our furniture during the heat treatment (it can cause ikea veneers to peel, they noted our ikea furniture and protected it with tape and more care from the heat when needed). We were warned that our home would look like a disaster zone when done since everything would be moved around (so the heat could penetrate everywhere), but they even took the extra time to move our furniture back into place. I do wish they had warned me about the dust they applied (it's a non-toxic longterm bedbug killer) . . . I knew it would be applied to all of the baseboards but didn't realize it would coat pretty much every surface in the house from being blown around by fans when cooling down the house. It dried out our skin (feet especially) for the first couple weeks after treatment while we got our house back in order (that's how it kills the bugs), and I wish I had known to be more careful and maybe worn shoes inside for a while. There is pretty massive inconvenience with any bed bug treatment from any company (moving most/all furniture, washing/drying tons of loads of laundry/bedding/textiles, vacuuming a million times...). Heat treatment is pricey anywhere, but the peace of mind was worth the cost to us. Susan and the technicians at Northwest K9 (I think their names were Darcy, James, and Gary?) made the experience as positive as possible. They were very attentive to detail, responsive, thorough, quality, and professional. I would highly recommend them.Aug 21, 2017VerifiedSusan C.'s reply
Hi Sarah you are awesome! Thank you very much :)
After having a different pest company tell us we had beg bugs, we began to research options about how to get rid of them. That is how I cam across Susan and NW K9 Bed Bug Detectives. She could not have been more helpful in explaining to me what my options were, as well as asking very intelligent and pointed questions about what this person saw in our house. I ended up having her dog come out for an inspection, and the good news was that we actually did not have bed bugs!!! We did, however, have a different pest problem, which NW K9 took care of with a non-toxic option. If I could rate this company higher, I would do so. They were professional, punctual, knowledgeable, thorough--I cannot recommend them enough.Aug 16, 2017Susan C.'s reply
Hi thank you so much for the nice review!!!
The NW K9 team did an amazing job in getting rid of our problem. Bed bugs are no joke and for sanity's sake, it's worth spending the money to have Susan's team come in and get the job done right away (rather than attempting to treat the issue yourself). We had the heat treatment done and have had peace of mind ever since / no sign of any pests and it's been over a month since treatment. Thanks again NW K9 Team!!Dec 20, 2017Susan C.'s reply
Hi Autumn, I somehow missed your wonderful review. Thank you so much for taking the time to post one for us! Susan
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?We offer price ranges, but not standard prices. We cannot do that because there is not just one kind of treatment for bed bugs and each home is unique. Some of our treatment methods take longer to perform and are much more labor intensive than others. Each treatment is customized for the size and scope of the infestation and the dwelling. The size of the buildings varies as well as the amount of furniture and contents. Providing a treatment for a studio apartment is different from treating a 3,000 square foot home. New bed bug infestations typically are easier to eliminate versus large infestations that can require multiple treatments to fully eradicate the bugs.
- What is your typical process for working with a new customer?We specialize in bed bug detection and elimination for residential and commercial clients using the most effective methods available. They include; trained bed bug detection dogs, thermal heat remediation, steaming, and or insecticides to confirm and exterminate bed bug infestations. Our thermal heat treatments are completed in one day! We offer up to a 1-year warranty *terms and conditions apply. In addition, to bed bug services we are now offering elimination and prevention services for spiders, fleas, beetles, ants and a few other pests.
- What education and/or training do you have that relates to your work?Are you looking for a company with 5-star reviews? We have them. You can visit our website and click on the Top Local badge, read testimonials on the site or visit Yelp to see what other customers say about us. Are you being bitten but cannot find any bugs as the cause? Our detection dogs use their noses to sniff out infestations in the earliest stages, which enables you to remedy the problem before the bugs have time to populate and spread into multiple rooms in your home or properties. If your infestation is small we can use a combination of methods and treat only the infested areas, but if your problem is severe we have the heavy duty gold standard of using heat to eliminate any size of infestation. If your building needs ongoing preventative maintenance to minimize the costs of infestations we offer that too.