Hired 61 times
4 years in business
(Pacific Time Zone)
8:00 a.m. to 12:00 midnight
Credit card, Cash, Paypal
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
Additional services needed
Packing belongings into boxes,
Furniture assembly and disassembly,
Pool table moving,
Safe or security box moving,
Buyer beware - Do Not use PNW Movers. #1 - They did a poor job packing, even on items where we had agreed to the approach, resulting in damaged good #2 - they were very inefficient -- lots of chatting and not bringing the right packaging products, creating multiple trips to UHaul stores and costing me extra money on time and #3 - despite their commitment both to having coverage and to making things right through a refund, they are now backing out on their promise. Details below. I used PNW to pack my apartment into a 17' UHaul for a move to CA. Before the move, I had confirmed via text message that I had some fragile items, that I wanted to make sure my mattresses were wrapped etc (you'll see from the pictures that didn't happen). I had 3 mattress bags and was told the other could be shrink wrapped. I shared pictures so that they could bring the right packing materials which they said they were on. While Jamal seemed professional, his otherpacker (John), was a chatty cathy, talking more than packing, wasting both time and money. Twice after he stated the kitchen was finished, I had to open cabinets and see what he had missed. I had put the small number of items I needed wrapped carefully in one area and yet I found him taking a fragile glass plate and putting it on the top of pots and pans without wrapping. Fortunately we caught that. While Jamal was more efficient and a better packer, they were still unorganized. Even though I sent photos beforehand and a full inventory list, the two of them kept running out of boxes, and made 3 trips to the U-Haul store during that day (plus the 1 I made), and suboptimized the packing to the extent that some of the kitchen stuff was packed into large boxes so heavy that even my unpackers had to use both guys to unload them. I would have been screwed if my boyfriend and I had had to move that on my own. At the end, they were stuffing things into whatever box or bags they could find and shoving it into the Uhaul. Unfortunately, I didn't get a final picture of that. Once the packers finished, we closed up the Uhaul and drove to CA, not opening it until we arrived. You can imagine my surprise to find that the guys had thrown a bag of cleaning products into a black plastic bag (again, they had run out of boxes towards the end) and put it somewhere on top of the items. As you can see from the pictures, there was detergent everywhere. While I had been supervising, I missed that they had *NOT* wrapped the boxspring, which has detergent all over it. I've already had to throw out some repair one piece of art and throw out some other items of sentimental value. And, since I moved into storage (and John didn't keep my fragile items together but rather scattered them everywhere), there are some items missing such that I don't even know the extent of all the damage.Furthermore, while they had packed the art, they had not put down a blanket or sufficient padding to keep the packaging from tearing on the drive. Several of my frames are damaged. Even outside of these items, they did a sloppy job. If you look at the photos you can see that they put a heavy lamp base on a laundry hamper, stacked my bike on top of it with no padding in between and laid that bike directly on a piece of wood furniture, scratching everything in the process. Despite that, the worst part has been the experience since and their underhanded behavior. I understand small businesses have issues and that sometimes you hire a bad egg (John). Jamal and I communicated multiple times and promised to make it right and to get me a refund. He even told me the check was ready (see the text photo) but I knew something was fishy because he wouldn't tell me when he was putting it in the mail. I didn't put up a review because i felt that if a business makes a mistake but does right by it (they let that guy go which they did and gave me the refund) that they'd take care of other customers, good or bad. However after 4 weeks of promises, I told him if i didn't hear from someone I would have to share this publically as I couldn't in good conscious let others hire them Today I finally heard from Angela, the other owner, who is not honoring Jamal's commitment, said they no longer use Square so she can't even tell me how she's going to refund me (she wouldn't even commit to sending a check)and is questioning whether this was their doing. I have called my credit card company to see what they can do. These guys advertise themselves as insured and therefore the safe option however had I known then what I am sharing here, I never would have worked with them. It's been a waste of my time and money. Don't waste your time and money as well. There are plenty of great movers out there who will honor their word and make sure your things are appropriately packed to transport safely and undamaged. After all, isn't that what one hires movers for?Sep 29, 2018Verified
The movers got high while on the job. I had to guide the movers while they put the furniture into my studio apartment - one of the guys thought a broom closet was the “room” the sofa went in. They also turned on a burner on my stove and melted several plastic items onto the stovetop. I never received a written estimate, but was charged 145% of the verbal estimate I got over the phone. Called the manager after the job was over to express my frustration with the job; manager promised to rectify the situation but failed to show up to the multiple appointments I scheduled with him and did not communicate until the next day that he had to cancel. Sent the company an invoice for the refund I was promised by the manager, but no answer from the company yet. Filed a complaint with Utilities and Transportation Commission today. Apparently this is not the first time this company has totally messed up a job. F -.Jun 28, 2018VerifiedPNW Moving LLC's reply
Dear Laura, we apologize about your feelings towards our company but unfortunately we cannot take responsibility for your claims. All of our movers get drug tested often and randomly throughout employment with us so it’s not possible that the movers got “high” on the job. We did send you an estimate, we send that to all of our customers, even here on the Thumbtack app. My manager Jim verbally gave you an estimate for how long the job MIGHT take, it’s not a binding estimate, we clearly state that. Your furniture and items were damaged from the previous moving company who loaded your POD, we only unloaded into your apartment. You wanted it to take 3 hours but your items took 4 hours worth of work. You provided us with your card information upon completion of the job. It was out of your budget, as you said, so we generously waved your travel fee of 30$. We charge a travel fee for all of our moves for mileage and your location was more than 15 miles away. We charged you for 4 hours of work plus tax, nothing more. You were fully aware of how much the charge was and authorized it without further complaint. You then called and complained that the job took 4 hours and you were only expecting to pay for 3. It’s in our policy that all of our estimates are non binding and that was also explained on the phone by the manager when you asked how long the job would take. You asked for an hour refund and due to our professionalism and need to make every customer stairsfied, we agreed. As for the stove, we did not move your stove nor did our movers turn on your stove. You had furniture and miscellaneous items on your stove top previous to our arrival, which our movers did not touch. We are not responsible for the appliances in your apartment, we state that in our policies. We are reslonsible only for the items we are moving. Jim told you over the phone that he would pass by the next day in the afternoon to come and see the stove and to rectify the situation about your claims of overpayment. He called you when he was in your area and you said you weren’t available until after 3pm. You never called or communicated with us the rest of the day to stop by. The following day you did not answer the phone or communicate with us about a good time to come and discuss the complaint. We try our very best to make all of our customers satisfied and comfortable with their experience with us, we have never left any job unsatisfied. We tried to make you happy with our service but you threatened us in the first email you ever sent pertaining to these claims, so clearly you were not trying to actually work with us as we were, with you. You sent us via email a threat to complain to the Utilities and Transportation commission if we did not “give you your money back.” We are a professional company, we take complaints very seriously and we genuinely tried every way to have you satisfied with us but it seems that you are trying to take advantage. Your typed up “invoice” was not legally binding or legitimate. We charge a 4 hour minimum on most of our jobs, only under certain circumstances do we reduce that to 3, which we did not for your move. You were told multiple times the minimum was 4 hours and agreed. We had no problem refunding an hour of work to satisfy the situation but you’ve chosen to go a different route. We do not have any complaints with the Utilities and Transportation commission. Again, we apologize about your experience and we wish you good luck in the future!
Moving can be one of the most stressful experiences one can experience. (Try packing, moving and combining 2, 4 bedroom households) If you want to feel relieved and actually happy about moving do yourselves the biggest service and hire them! The price is well worth the value; you get so much for your hard earned money. Jemel, Momo, and John are hard working, dedicated, and beyond friendly. They take pride in their work and it shows! I kept joking they took better care of our things during the move than we did. They offer full service! You need to move delicates, antiques, electronics or just items with sentimental value you can trust them to handle with care. They help with packing, dismantling or setting up your things. They are also quick and efficient using their time and expertise to maximize their service. They take great direction and check in with you when needed. They give good advice when needed and communicate as they work to ensure everyone is on the same page. I'd almost move again to hire them. It was such an easy move that I wondered why I'd never done this before. Happy movers happy customers. Would highly recommend!May 14, 2018Verified
The movers didn't show up and didn't respond to voicemail messages. I waited an hour than canceled. If they had updated me with a revised ETA, I wouldn't have canceled.Aug 13, 2018Verified
An awesome move this was! Jamel and Jon was truly amazing with their work, it was a great quality service and move was completed on time as expected.Aug 8, 2018VerifiedPNW Moving LLC's reply
Thank you Dinesh! We are happy to hear that you are satisfied, we hope to work with you again in the future 😊
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?We are understanding and always try to work with our customers and what they can do. We have discounts for military and the elderly. •Our Prices: *2 Movers, 16ft truck: $110/hr cash- $115/hr paid by card *2 Movers,26ft truck: $120/hr cash - $125/hr paid by card *3 Movers,26ft truck: $160/hr cash - $165/hr paid by card *Additional Mover:$30.00/hr •Rate includes: 7 wardrobes during the move for your clothes and misc items so it takes shorter time to move small stuff, Moving Blankets, shrink wrap, tape, tools& all the stuff necessary for the move. •We do have free packing service and we only charge for supplies (boxes,wrapping..etc) •assembling and dissembling of the Furniture during the move is included in the hourly Rate. •No stairs charges • Travel fee $40.00 only if it’s more than 30miles otherwise it’s free • Long-Distance Move: *We can’t provide any customer with a quote only after doing a walk through, * we do not charge for gas or any of that stuff, the flat Rate will include taxes and final cost, no hidden fee *We do provide a quote with or without packing and for the customer to choose what’s more helpful for them •Senior Moving: *we do provide the whole service for our elderly community that includes packing,moving and unpacking, Our crew also hang arts, give downsizing and design ideas
- What is your typical process for working with a new customer?We strive to make personal relationships with our customers, as we are moving your home and would like to make this process as stress-free and comfortable for you as possible. We receive information from our customer about their move such date,time, email, pick up and drop off location then we process the estimated quote for the job the same following 45min and do our best to satisfy our customers first, always.
- What education and/or training do you have that relates to your work?We have over 3 years in experience doing local and out of state moves. Our movers are trained, experienced and WILL get the job done efficiently, and on time.