|Sunday||5:00 a.m. to 7:00 p.m.|
|Monday||5:00 a.m. to 7:00 p.m.|
|Tuesday||5:00 a.m. to 7:00 p.m.|
|Wednesday||5:00 a.m. to 7:00 p.m.|
|Thursday||5:00 a.m. to 7:00 p.m.|
|Friday||5:00 a.m. to 7:00 p.m.|
|Saturday||5:00 a.m. to 7:00 p.m.|
About this pro
I scheduled Kevin to connect a sink for me on Thursday at 3:30pm. He showed up nearly an hour late and realized upon seeing the setup that he would need another tool to complete the project. He claimed it was too late to get the tool and asked if he could come back to complete the project on Sunday afternoon. We rescheduled for Sunday. Kevin never showed up Sunday, nor did he contact me. Having still not heard from him, I contacted him the following Wednesday to ask why he hadn't made it. He claimed that he was very busy and that it was supposed to have rained on Sunday. He then sent me a screenshot showing that there had been a 60% chance of rain in Laurel, MD (20 miles away from me) that day. I informed him that I would be hiring a different plumber for the job. Unfortunately, it didn't stop there. Kevin had left some materials at my house, and he has twice scheduled to come pick them up only to either cancel or just not show up at all. Kevin might do great work, but I never saw it. His lack of professionalism and immaturity with communications make him a person worth avoiding in my opinion. There are too many other good professionals on this site that are far more worthy of your business.May 23, 2018VerifiedKelvin F.'s reply
Hi David thank you for my review. I can only say I am grateful I did not take on your project . As you are a difficult person. Difficult to schedule difficult to understand things happen. I offered after sunday to do your work the very next day yes there was a 60 percent chance of rain laurel is part of the tri-state. Which you live in basically same weather. Either way I decided not to take your job after you wanted to chew me up like a grown man scolds a kid. Not caring that I accepted my mistake of not calling you on a Sunday I figured you would have more common sense and be more reasonable after all we are adults and I offered to come to a medium. But you where more set on arguing over the weather. Either way past that point. I asked to pick my materials right away you said you where out of town. Ok fine no arguments here on my end . I reached out again and you had a conflicting schedule. Along with mine. A second time and I said I would reach out to you. I finally did again as you can imagine I have many clients to tend to. Besides picking up . A few pipes left behind. Finally you gave a sensible solution. Thank you for leaving my material outside of your porch for me to pick up. Now that wasn't to hard was it ?. Point is I try to be flexible for all my clients weather it's indoor or outdoor projects. Not everything in life is picture perfect. And not everything revolves per say around you or me. And you have a strong ego centric personality. And my friend belive me I'm glad I stayed away. So with all this being said let's be grown man and let leave it at that. I thank you once again for the opportunity unfortunately it wasn't meant to be . Good luck with all your projects and in life. I will move on and take that bad with the good I am happy as there are many good things in store a great reviews to come. This reviews does not clearly reflect on me as a professional. As I have many great reviews I have earned. And no one is perfect. Thanks again for your time.
Kelvin was very informative and flexible when there was an issue with missing parts.Nov 5, 2017VerifiedKelvin F.'s reply
Thank you Ericka it was my pleasure to service you looking forward to being able to be your main stay handy man should you need my services we are at your disposal 2408329058
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- What should the customer know about your pricing (e.g., discounts, fees)?my pricing is fair nothing is written in stone. anything can be revised. as long as it is still within reasonable profit margin. that can satisfy my client and I. typically my prices are within the mid range.
- What is your typical process for working with a new customer?establish a face to face consultation followed by emailed estimate. within 2-3 days of consultation. once contract has been approved and signed we work to stay within agreed allotted time to finish projects. typically we do unless unforseen events arrive either at the job or in personal matters. after several years of knowing my customers I extend a credit line to them. we become family. It is a pleasure to accept new customers and new challenges.we are always happy to please
- What education and/or training do you have that relates to your work?training 17 years on the field. some with established remodeling companies. And the rest I had to study and get certified for.